Customer Service Agent

Join Our Team as a Customer Service Agent at Zendbox!

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Customer Service Agents to provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.

Key Responsibilities:

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
• Provide timely and accurate information regarding order processing, shipping, and product availability.
• Collaborate with internal teams to address customer concerns and escalate issues as necessary.
• Document customer interactions and update records to ensure accurate tracking of inquiries.
• Assist in developing customer service protocols that improve overall client satisfaction.

What We Offer:

• A dynamic, fast-paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions

What You’ll Need:

• Previous experience in a customer service role is preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with professionalism and empathy.
• Proficiency in using customer service software and CRM systems.
• Strong problem-solving skills and attention to detail.
• A collaborative team spirit with a positive attitude.

• Base salary £24,000 - £28,000 DOE
• Annual leave allowance - 25 days + bank holidays
• Paid birthday leave
• Free parking on-site
• Free snacks and drinks