Mission Success Manager

About Zignal Labs

Zignal Labs’ real-time intelligence technology helps the world’s largest organizations protect their people, places, and position. Analyzing billions of data points in real time,  Zignal's AI-powered platform accelerates mission-critical decision making by empowering leaders with contextual situational awareness of the information environment.

Fully remote, with Silicon Valley roots and team members in over 20 states, Zignal serves customers around the world. Learn more at zignallabs.com.

About the Role

As a Mission Success Manager, you will onboard and support top customers, provide technical guidance and demonstrations, and serve as a trusted advisor to ensure users maximize our platform's value. You will work closely with Zignal’s technical, sales, and product teams to support pre-sales efforts, lead training sessions, and ensure seamless software integration into customer workflows.

Your role focuses on customer enablement and success, guiding customers on best practices to achieve their objectives, configuring queries and dashboards to optimize platform use, and advocating for their needs internally. As a key point of contact throughout the partnership, you will also play a role in driving renewals and identifying opportunities for account growth.

This position requires a blend of analytical expertise, project management, and customer success experience, with an emphasis on user adoption, retention, and growth. The ideal candidate has experience in OSINT, defense, intelligence, or military operations and understands how SaaS solutions fit into mission-critical environments. You are creative, detail-oriented, and self-driven, capable of engaging with senior decision-makers, communicating effectively, and thriving in a collaborative team setting.

• Customer Success & Mission Enablement
• Customer Onboarding & Implementation – Guide customers through initial deployment, configuration, and training, ensuring seamless adoption of our platform.
• Technical Support & Enablement – Act as a subject matter expert, helping customers integrate our software into their existing workflows.
• User Training & Best Practices – Conduct workshops, training sessions, and documentation reviews to ensure customers can effectively use the platform.
• Project & Deployment Management – Oversee and coordinate implementation timelines, ensuring alignment with customer mission objectives.
• Customer Advocacy & Feedback – Gather insights from users and provide structured feedback to product and engineering teams to enhance our platform.

• Technical Sales Support & Solution Consulting
• Strategic Account Engagement – Maintain strong relationships with key stakeholders, ensuring long-term customer success and continued engagement.
• Pre-Sales Support & Demoing – Assist in technical sales efforts by providing in-depth platform demonstrations and addressing customer requirements.
• Use Case Development – Work with sales and product teams to tailor demonstrations and pilot programs that align with customer mission needs.
• Proposal & RFP Support – Provide technical input and expertise to support government and enterprise procurement processes.

• Background in OSINT through military, intelligence, or defense operations—either through direct experience or working closely with related organizations.
• Familiarity with OSINT tools, intelligence workflows, cybersecurity, or mission-critical software applications.
• 4+ years of experience in Customer Success, Technical Account Management, or a related role in a technology-driven environment. Non-commercial experience in PAI/OSINT analysis, SaaS support, relationship management will also be considered.
• Ability to manage multiple projects simultaneously, balancing technical enablement and strategic engagement.
• Experience with office suite tools such as Powerpoint, SalesForce, Excel, and an interest in learning other tools to efficiently extract strategic insights
• Strong analytical and problem-solving skills with the ability to translate customer needs into actionable solutions.
• Excellent verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.
• Willingness to travel occasionally for customer training, technical support, and industry events.

• Experience with technical pre-sales support, demoing software, or conducting customer training sessions.
• Experience in GovTech, DefenseTech, or SaaS platforms used in national security applications.
• Knowledge of government procurement processes, contract vehicles, or enterprise IT deployments.
• Technical certifications or commensurate experience (e.g., AWS, security-related certs, data science) are a plus.

Why join Zignal Labs?

- Competitive salary based on the work you do

- Flexible time off – work with your manager to take the time you need

- Excellent medical, dental, and vision coverage

- Paid parental leave plan

- Professional development and growth programs 

- A tight knit, collaborative, and transparent environment to help you succeed

Zignal Labs is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.