People & Culture Generalist

• Proficient in: HR operations, employee relations, and talent acquisition
• Collaborative and proactive: Detail-oriented, service-driven, and solutions-focused, with a mindset to foster a thriving and inclusive workplace culture at Zip
• Remote-first opportunity for US-based employees, limited to East Coast candidates, with Greater Manhattan area employees expected in-office 1-3 days per week

Start your adventure with Zip

At Zip, our People + Culture team is dedicated to cultivating a workplace where every employee feels valued, supported, and inspired. We are committed to fostering an inclusive and diverse environment that promotes collaboration, innovation, and personal growth. Our mission is to empower individuals to reach their full potential, aligning their passions with the company's goals. Through strategic initiatives, comprehensive development programs, and a focus on employee well-being, we aim to create a thriving workplace culture that drives Zip’s success and innovation.

As a People + Culture Generalist on the People + Culture (P+C) team, you will play a pivotal role in creating exceptional experiences throughout the employee journey. Approximately 30% of your time supports TA with sourcing, job postings, interviews, and candidate experience. The remainder of your role will focus on key People Partner processes to ensure Zipsters feel valued, supported, and empowered every step of the way. This role requires strong attention to detail, a solutions-driven mindset, and a commitment to delivering outstanding service.

Interesting problems you’ll get to solve

• Within the first 6 months:

  • Support managers and employees with the performance management process, including goal setting, evaluations, and development planning
  • Manage the onboarding process to ensure a welcoming and smooth transition for new hires, conducting 30-, 60-, and 90-day check-ins to assess satisfaction and integration
  • Contribute to creating and implementing an efficient workflow for resume sourcing and supporting talent acquisition initiatives

• Key Responsibilities: 

  • Act as the primary point of contact for employees, providing timely and accurate guidance.
  • Communicate HR policies and updates to employees and managers, offering clarification and guidance as needed.
  • Monitor compliance with HR policies, ensuring adherence across the organization.
  • Participate in special projects and perform other HR duties as assigned.
  • Resolve or escalate complex issues to appropriate team members or departments while providing excellent support throughout the employee lifecycle.
  • Identify opportunities for improving processes and workflows.
  • Contribute to the development of initiatives that enhance the employee experience.

What you’ll bring to the team

• Experience: 1-3 years of professional experience in HR, specifically People Operations or talent acquisition.
• Tech Proficiency: Experience with people operations technologies (e.g., BambooHR, Lattice, Greenhouse) and proficiency with google applications (docs, sheets, slides)  required.
• Problem-Solving & Service: Proven ability to provide world-class customer service and resolve issues effectively for both employees and managers.
• Time Management Capabilities: Strong time-management skills, with demonstrated success in working independently and remotely.
• Attention to Detail: Strong project management and organizational skills with the ability to juggle competing priorities.
• Communication Skills: Polished written and verbal communication skills to engage with employees and leadership effectively.
• Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality.
• Risk Awareness: Aptitude for identifying and managing risks within your role and responsibilities.
• You embody our values (Customer First, Own It, Stronger Together, and Change the Game) and live them every day

What you’ll get in return

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Manhattan office with a casual dress code

Be a part of a team that reflects the diversity of our customers

And finally…get to know us

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out