Operational Excellence Program Analyst Intern (Fall 2025)

Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building the first instant logistics system that serves all humans equally. Leveraging expertise in robotics and autonomy, Zipline designs, builds, and operates a fleet of cutting edge, autonomous delivery drones. We serve tens of millions of people around the world.

Joining Zipline’s Emerging Talent program as an intern is an opportunity to contribute to our promise of building a system that provides equitable access to critical healthcare supplies for millions of people. We believe that internships are more than just opportunities to learn by watching or doing low level tasks. We expect our interns to take on meaningful work that actively contributes to moving Zipline’s mission forward, while learning real-world skills that will serve them in their careers for the long term. 

Join us, and build the future of logistics with the best humans around!

As an Operational Excellence Program Analyst Intern, you’ll play a critical role in driving data-informed decision-making and enhancing cross-functional collaboration across our operations. You will work closely with stakeholders including manufacturing and quality engineers, program managers, and design engineers to identify opportunities for process improvement and greater efficiency.

Your primary focus will be on designing and implementing scalable processes, building insightful dashboards, and developing tools that surface key operational metrics. You’ll dig into data to uncover trends, develop actionable insights, and influence initiatives that optimize performance and reduce friction across teams.
This role is a great fit for someone who is intellectually curious, thrives in collaborative environments, and is eager to turn complex problems into clear solutions. If you're passionate about leveraging data, streamlining operations, and making a tangible impact, we’d love to have you on the team.

• Collaborate across manufacturing, operations, finance, and customer success teams to understand and prioritize business needs
• Partner with software and analytics engineers to understand the data generated by our applications, and how it is transformed to be analytics-ready
• Design, develop, and maintain dashboards and reports that provide clear insights via key business metrics
• Work with the team to automate and optimize reporting processes to make data readily and easily available to drive insights
• Support data quality efforts by validating datasets and ensuring accuracy in reporting
• Drive change using the data you generate to solve real problems in Zipline’s manufacturing and engineering processes.

• Experience writing SQL queries to calculate metrics and generate insights
• Experience performing data analysis on large datasets
• Experience building dashboards in business intelligence tools such as Mode, Tableau, Looker, PowerBI
• Adept at summarizing large datasets visually to make complex results understandable at a glance
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication, consensus-building, organizational, and leadership skills.