OPS Engineer - Tier I Intern

JOB SUMMARY:

Trace3 is seeking a motivated and detailed-oriented Help Desk Intern to join our Operations Center Team. This internship provides hands-on experience in IT support, troubleshooting, and customer service. The ideal candidate will assist with resolving technical issues, managing support tickets, and ensuring smooth day-to-day operations. This is a paid summer internship beginning in May and ending mid-August.

• POSITION RESPONSIBILITIES:
• Maintains a “customer first” demeanor to ensure customer satisfaction
• Respond to an manage help desk tickets in a timely manner
• Assist with setting up and configuring workstations, peripherals, and software
• Troubleshoot basic connectivity issues and assist with user account management
• Document technical issues, resolutions, and IT procedures
• Support IT staff with projects, upgrades, and routine maintenance tasks
• Maintain security and confidentiality of IT systems and company data

• QUALIFICATIONS:

• ·       Pursuing an associate’s degree or above in a scientific/technical or related discipline - or - equivalent experience preferred
• ·       Basic understanding of Windows and macOS operating systems
• ·       Familiarity with Microsoft Office 365 and other common business applications
• ·       Strong desire to participate in continuing education in one of the following: (network engineering, cloud computing architecture, data center engineering, security engineering, cyber-security engineering) 
• ·       Ability to work off hours, weekends, or night shift as required to support a 24 x 7 network operations center (NOC)

• ·       Has a passion for IT and for providing world-class customer service
• ·       Enjoys a fast-paced work environment and ability to multitask
• ·       Self-starter who takes initiative, is open minded and is a team player
• ·       Displays integrity and accountability
• ·       Strong oral and written communication skills
• ·       Manages time effectively; meets deadlines

U.S. Citizenship is required for most positions at Zivaro due to security clearance requirements for government/federal contracts held by Zivaro.

EEO STATEMENT

ZIVARO fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, disability, sexual orientation, gender identity or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request during the application process to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal and state employment laws and the information requested on this application will only be used for purposes consistent with those laws.