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Job details

End User Services Engineer

End User Services engineer will play a distinct role in providing technical assistance to end-users,

maintaining & delivering a smooth operation of End User & Collaboration services for Zodia.

Key Responsibilities include:

  • Help Desk Support: Acting as the first point of contact for end-users seeking technical assistance, whether in person or through phone or email.
  • Troubleshooting: Diagnosing and resolving hardware, software, network, and other IT-related issues reported by end-users.
  • Issue Triage: Assessing reported problems to determine their nature and severity. Prioritizing and managing support requests accordingly.
  • End-User Account Management: Handling end-users’ accounts, access permissions, password resets, and account information.
  • Software Installation and Configuration: Software Packaging and assisting with the installation setup, and configuration of software applications on end-users' devices.
  • Hardware Support: Providing support for laptops, printers, and other hardware devices.
  • Network Support: Assisting with network connectivity issues, troubleshooting network-related problems, and configuring network devices.
  • User Training and Documentation: Providing basic user training on using IT systems effectively as well as creating and maintaining documentation for IT processes and procedures.
  • Collaboration with other IT Teams: Working closely with IT technical teams, system administrators and third-party vendors to resolve complex issues and implement IT projects.
  • Customer Service: Delivering excellent customer service and maintaining a positive and helpful attitude when interacting with end-users.
  • Maintaining Inventory: Keeping track of IT assets and maintaining an up-to-date inventory of hardware and software.
  • Compliance and Data Security: Ensuring that IT policies and procedures are followed to maintain data security and compliance with relevant regulations.
  • Software License Management: Managing software licenses and ensuring compliance with license agreements.
  • Knowledge Sharing: Contributing to the knowledge base and sharing solutions to common problems to improve support efficiency and empower self-help for end-users
  • 3+ years of experience in IT support roles, preferably in financial services
  • Hands on experience with
    • Operations Systems: Windows 11, Mac OS and IOS
    • MDMs: Microsoft Intune & Jamf
    • Office 365 & Azure Active directory
    • Okta
  • Adaptable and able to work under pressure
  • Excellent written and verbal communication skills
  • Ability to work independently, with initiative

We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:

  • Competitive employer contribution pension scheme
  • Private health care
  • Critical Illness cover
  • Life Insurance
  • Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 28, 2025

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