Technical Program Manager III

ZoomInfo is actively seeking a seasoned Technical Program Manager to join our R&D Strategic Programs team. In this Technical Program Manager role, you will play a pivotal role in driving the success of strategic programs and key initiatives by leading and managing cross-functional efforts. Your responsibilities will encompass overseeing the entire program life cycle, from strategic planning to execution and delivery. In this highly visible, strategic role, you will play a key role in driving the success of multiple organizational priorities by leading and managing cross-functional efforts. 

What You'll Do:

• Strategic Program Leadership: Lead the strategic planning and execution of technical programs, ensuring they align with organizational goals by managing cross-functional teams and a large number of stakeholders.  
• Program Management: Create and maintain detailed program plans, schedules, and status reports.  Proactively identify and mitigate risks to delivery and manage dependencies throughout the program.
• Goal setting and Metrics: Establish measurable and realistic program goals and objectives.  Define key performance indicators (KPIs) and metrics to assess program progress and success.
• Execution excellence:  Lead program teams in the effective and efficient execution of tasks. Implement program management best practices to ensure high quality and timely deliverables.
• Communication:  Foster clear communication channels among team members, stakeholders, and other relevant parties. Ensure that information flows smoothly between different teams and departments
• Quality Assurance: Implement and oversee processes and practices to ensure the delivery of high-quality products or services.  Monitor and enforce quality standards throughout the program lifecycle.  
• Stakeholder Collaboration: Collaborate with key stakeholders, including cross functional engineering teams, business leaders, and customers, to gather insights and feedback, fostering strong relationships and alignment.
• Post Implementation Analysis:  Conduct thorough post-implementation review to evaluate program outcomes against initial goals. Capture lessons learned and apply insights to future programs 
• Continuous improvement:  Implement a culture of continuous improvement, encouraging feedback and learning from past experiences.  Evaluate processes and workflows to identify areas for optimization

What You Bring:

• Bachelor's or Master’s degree in related field
• 7 + years of  Technical Program Management experience in a SaaS/BtB environment with a consistent track record of successful program deliveries and implementations
• Expertise in using productivity tools (ex: Jira, Confluence, Slack, Smartsheet) for team management and reporting
• 5 + years of hands-on experience with Agile/Scrum methodology
• Experience and working knowledge of SaaS application development
• Ability to identify underlying issues, influence without formal authority, and facilitate team building collaboration
• Experienced in regularly reporting program status to C-level executives and initiating change management negotiations
• Skilled in simultaneously orchestrating the work of designers, product teams, engineering, and operations
• Excellent communication skills, both verbal and written, to effectively coordinate with team members and stakeholders
• Strategic thinking with a passion for innovation and technology
• PMP and/or PgMP certifications preferred

• Incredibly strong onboarding program - be set up for success in your first 90 days
• Ongoing training to help you grow
• Market leading product offering (check our our long list of G2 awards)
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add ons such as pet insurance, legal service support, and more!

#LI-EB-1

#LI-Hybrid