Senior Training Associate - Operations

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

With our customer base rapidly increasing and our product offerings and services growing over time, there is an opportunity for two Senior Training Associates to join our in-house Operations Training and Development Team. Reporting directly into the Operations Training Manager, you will be supporting a small team to design and deliver engaging training which will equip Zopians both on shore and offshore, with the necessary knowledge, skills, behaviours, and tools to perform their jobs effectively and provide exceptional customer service.  

In this role you will be pivotal in shaping Zopa’s training and development landscape. You are passionate about fostering growth, enhancing skills, and ensuring employees are equipped to excel in their roles. As a Senior Training Associate, you’ll be at the forefront of driving impactful training & development initiatives, and organizational success. 

• Training Needs Analysis & project management: Collaborate with senior stakeholders and the operation to understand learning needs assessments to identify skill gaps, performance challenges, and emerging trends
• Assist in the management of ongoing and future training projects, partnering with operational SME’s and other departments to deliver against training objectives. 
• Training Design and Development: Create engaging and learner-centric training content bringing new ideas and solutions to the forefront of your training design
• Develop training materials, modules, and facilitation notes for various delivery modes (classroom, e-learning, blended learning)
• Incorporate adult learning principles, interactive activities, and real-world scenarios, and staying up to date on industry best practices in learning and training design. 
• Training Delivery and Facilitation: Conduct engaging training sessions, workshops, and seminars ensuring training is catered to diverse learner profiles
• Gain feedback from participants and stakeholders via internal surveys and other feedback channels
• Use evaluation metrics (Kirkpatrick model) to assess training effectiveness and update training materials in a timely manner. 
• Stakeholder Engagement & change management: Support organizational change efforts by creating learning interventions via a change ticket request system
• Promote a growth mindset across the operation
• Ensure all training has been accurately recorded and additional reports are created and distributed to relevant stakeholders
• Assist the Operations Training Manager with any additional ad hoc training requests. 

• You have an advanced degree or certification in instructional design or learning and development e.g., ATD, CIPD Level 3, or equivalent
• You have experience in training and development roles, specifically within financial services or a regulated environment
• You have experience working with outsourcers
• You’re proficient in learning management systems (LMS) and e-learning platforms 
• You’re experienced in designing and deploying training content within an LMS or e-learning platform
• You have experience working with internal Knowledge management systems
• You have strong project management skills
• You possess knowledge of learning and development theory: Including but not limited to ADDIE, 5Di Model, SAM, Kirk Patrick and others
• You are comfortable and feel confident working in an ever changing and ambiguous environment – we love to disrupt and that means lots of change and quick, so you’ll need to be agile and nimble in your approach to work (your own and other people’s) 
• You are a creative thinker – you have a flexible view on learning solutions and can adapt training techniques to the individual or groups learning style
• You are pragmatic – we need you to bring some sound judgement on analysing different scenarios and making decisions
• You are exceptionally organized – with lots to achieve together you’ll need to be a planner to help keep our house in order, multi-task and reach our goals
• You have high levels of accuracy and keen attention to detail
• You are a team player who enjoys working in a collaborative working environment

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Flexible working? Yes please!

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.