Router / Trip Coordinator

Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

• Manage field trip and charter business orders via email or phone, providing accurate pricing information and ensuring thorough record-keeping.
• Plan and optimize bus routes for daily operations, field trips, and charters to enhance efficiency and reduce travel time, fuel costs, and ensure timely pick-ups and drop-offs.
• Enter and maintain trip data and routing details in the company’s database system, ensuring accuracy and accessibility.
• Assign drivers to routes and trips, ensuring adequate coverage and effective communication with drivers and dispatchers.
• Generate and review trip and routing reports for management, identifying opportunities for operational improvements.
• Coordinate with customers to invoice trips, track payments, and resolve inquiries or issues promptly.
• Handle Accounts Receivable, Accounts Payable, and Payroll tasks related to charter and field trips.
• Develop and communicate routing plans and changes to stakeholders, including drivers, dispatchers, and customers.
• Maintain compliance with company policies, procedures, and safety standards.
• Perform general administrative tasks such as drafting reports, filing, and correspondence as needed.
• Identify opportunities for continuous improvement in routing efficiency and customer service.

• High school diploma or equivalent required; college-level coursework preferred.
• 3-5 years of experience in a customer service environment or routing/transportation management.
• Strong customer service, communication, and organizational skills.
• Proficient in data entry, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and routing software tools.
• Ability to respond professionally to inquiries from customers and stakeholders
• Experience in route planning and optimization preferred
• Strong analytical skills and attention to detail
• Highly organized and able to work independently with minimal supervision
• Knowledge of the greater local area

Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.