Sr Business Systems Analyst

COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM: INFORMATION TECHNOLOGY

Our Corporate Operation team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.

The Finance Applications team is responsible for all of our technology systems providing solutions for Zuora internal Accounting, Procurement, Legal, and Human Resources departments. This position reports to the Vice President of Digital Workplace Experience and works alongside other business system analysts and systems administrators. Additionally, there is indirect support by a mix of project managers, scrum masters, architects, and developers. 

THE TEAM & ROLE

Join our Digital Workplace Experience team, where we specialize in innovative Finance SaaS solutions. As a Business System Analyst/Quality Assurance at Zuora, you'll leverage your creativity and problem-solving skills to enhance finance application integrations and optimize our financial systems.

Collaborate with a team dedicated to seamless functionality, high performance, and continuous innovation. Work alongside skilled professionals in an environment that fosters teamwork, learning, and growth. Your contributions will be critical in maintaining and improving the quality and efficiency of our finance systems.

YOUR MISSION

As a member of the IT organization partnering with Finance & Accounting, the Sr. Business Systems Analyst will act as a business technology advisor on how to use technology to maximize efficiency and effectiveness across Accounting teams

YOUR OPPORTUNITY

As a Senior Business Systems Analyst, you will collaborate closely with the Accounting and Procurement team to promote continuous improvements and implement best practices across our Finance SaaS application landscape. Your role will include shaping the future vision of our systems, anticipating business needs, prioritizing user stories through backlog refinement, and acting as the bridge between development and cross-functional teams. You’ll play a key role in delivering enhancements through agile sprints and supporting User Acceptance Testing (UAT). 

Key responsibilities include:

• Collaborating with Procurement and Accounting Team to assess business needs and optimize processes such as Procure to Pay (P2P), General Ledgers and Record to Report (R2R), with the goal of identifying improvements and increasing efficiency in finance applications, while aligning with industry best practices and standards
• Leading initiatives to enhance Procure to Pay, Month-End Close, and Record to Report  and other financial processes, aiming to boost operational efficiency and contribute to overall business performance
• Engaging directly with the Cross-Functional teams to gather and clarify requirements, write and refine user stories, coordinate approvals, support development, conduct functional testing, and assist with business testing before release.
• Providing system support for financial systems such as NetSuite, Coupa, and others by addressing configuration, data, and transactional issues 
• Creating and maintaining user documentation and training materials, and delivering end-user training sessions to maximize system adoption and effectiveness
• Managing and reviewing IT support tickets by diagnosing issues, performing root cause analysis, and ensuring prompt resolution
• Maintaining system documentation and standard operating procedures (SOPs) current and comprehensive

OUR TECH STACK: NetSuite, NetGain Product Bundles in NetSuite, Coupa, Blackline, and Navan

WHAT YOU'LL ACCOMPLISH

• Contribute significantly to major initiatives, including enhancing the automated Procure-to-Pay (P2P) process in Coupa, enabling seamless end-to-end data integration, and improving bank reconciliation and cash management processes
• Accelerate and optimize the month-end close process, resulting in more timely and accurate financial reporting
• Drive improvements in finance business processes to boost usability and opeartional efficiency
• Strengthen the functionality and scalability of financial systems to meet the growing needs of the Finance team and other cross-functional partners
• Improve the accuracy and consistency of financial data, reinforcing its reliability for informed business decisions
• Build strong, collaborative relationships with the Cross-Functional teams and the development team, ensuring successful project delivery and system improvements while gaining a deeper understanding of financial systems and workflows

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor's degree in Management Information System (MIS), Finance, Accounting, or related field
• Over 10+ years of experience as a Business or Systems Analyst within a finance or accounting environments, with strong emphasis on P2P (prefer Coupa) and ERP/financial systems such as NetSuite
• Solid understanding of core financial operations, including accounting principles, month-end close activities, and FP&A practices related to allocations, budgeting, and forecasting
• Direct, hands-on experience with NetSuite is required; familiarity with platforms like Coupa, Blackline, and other finance tools is a plus
• NetSuite SuiteFoundation Certification is preferred
• Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance
• Strong communication skills—both written and verbal—for effectively gathering requirements, documenting processes, developing test strategies, and collaborating across teams
• Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

*Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.