Help Desk - Categorie Protette L.68/99 art.1

The Project

Zuru Tech is digitalizing the construction process of buildings all around the world. We have a multi-national team developing the world’s first digital building fabrication platform, you design, we build it! 

Modena, Italy, is the Software Development HQ. Here we develop Zuru Home app, a BIM (Building Information Modelling) software meant for the general public, architects and engineers, created to design, buy and send to manufacturing any type of building with complete design freedom.

Welcome to the future! 

Role & Responsibilities 

You will be responsible for performing first and second-level Helpdesk activities, providing technical support to resolve user issues related to hardware, software, and network connectivity. You will manage and prioritize support requests, ensuring timely and effective solutions while maintaining a high standard of customer service. Additionally, you will collaborate with the IT team to diagnose and troubleshoot more complex issues, contributing to the continuous enhancement of support processes. By providing suggestions and constructive feedback, you will also play an active role in improving internal workflows and optimizing service efficiency.

• Knowledge of operating systems (Windows, macOS, Linux) and basic troubleshooting.
• Familiarity with network concepts (IP configuration, DNS, VPN, Wi-Fi troubleshooting).
• Basic understanding of Active Directory (user management, password resets, permissions).
• Knowledge of common enterprise applications (Microsoft 365, email clients, remote desktop tools).
• Strong communication skills in both English and Italian. 

• Experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira, Zendesk).
• Knowledge of physical security systems (eg RFID, biometrics, cameras, door controllers) 
• Gitlab administration (setup gitlab runner, update gitlab)
• Experience in modern software companies, confident in working together with agile teams of developer 
• Experience in cloud computing (AWS, Azure, or Google Cloud Platform) 

PLACE OF WORK: Milan

The research is addressed to both sexes (Legislative Decree No. 198/2006) and to people of all ages and all nationalities, pursuant to legislative decrees 215/03 and 216/03. Candidates interested and in possession of the requirements are invited to send their curriculum vitae, including the authorization to process personal data, pursuant to Legislative Decree 196/03 and to the art. 13 GDPR 679/16.