Director of Ops & Strategy at Careforce

About Careforce 

Careforce is reimagining outpatient care. Backed by a multi-million-dollar seed round from W Health Ventures and incubated by 2070 Health, we're building a next-gen Holdco of asset-light MSOs, purpose-built for physician-led specialty practices. Our platform is designed to streamline operations, enhance clinical quality, and accelerate growth. We're starting with Interventional Psychiatry-bringing modern infrastructure, operational excellence, and scalable support. 

Role Overview 

We are seeking an exceptional Strategy & Ops Lead to manage all operational aspects of our enterprise account in the Bronx. This is a pivotal role where you'll serve as the primary point of contact for stakeholder management, operational delivery, and strategic execution. This position offers a clear pathway to a Chief of Staff role for the right candidate who demonstrates excellence in execution and leadership. 

Key Responsibilities 

1. Account Management & Stakeholder Relations 

• Build and execute strategic focus by defining overarching mission, goals, and success metrics in alignment with customer vision 

• Influence and educate customer executives to understand how to transform care delivery and improve patient experience 

• Develop trusted relationships with key account stakeholders and executive sponsors 

• Serve as the primary point of contact for all enterprise account matters  

• Negotiate contracts and manage complex negotiations, working with senior executives both inside and outside of Careforce 

2. Operational Excellence 

• Oversee daily operations of the enterprise account, ensuring alignment with established targets and quality standards 

• Monitor and analyze key metrics to ensure efficient and timely completion of tasks 

• Identify inefficiencies in operations processes and implement strategies for continuous improvement 

• Develop and implement operational policies and procedures to ensure smooth and efficient operations 

• Coordinate cross-functional internal teams to improve the entire customer experience 

3. Strategic Leadership 

• Work closely with leadership on special projects and initiatives that drive organizational growth 

• Provide strategic counsel and insights on key clinical and operational initiatives 

• Anticipate and proactively address challenges and opportunities, identifying areas for improvement 

• Drive accountability through project management processes and ensure timely execution 

• Create and manage operational budgets to ensure financial health while supporting quality care delivery 

Requirements 

1. Experience & Education 

• 6-8 years of professional experience with a strong mix of reputed healthcare companies and new-age health startups 

• Experience in "zero to one" environments, taking projects from concept to successful implementation 

• Bachelor's degree required, Master's degree in Healthcare Administration, Business Administration, or relevant field preferred 

• Demonstrated success in a US healthcare setting, preferably with experience in specialty practice operations/new-age health companies 
  

2. Skills: 

• Deep understanding of US healthcare operations, regulations, and reimbursement models 

• Exceptional stakeholder management abilities and executive presence 

• Strong analytical skills with the ability to interpret metrics (ROI, CAC, LTV) to guide strategic decisions 

• Project management expertise with a track record of driving outcomes inter-departmentally 

• Excellent communication skills with the ability to simplify complex healthcare concepts 

• Comfort with ambiguity and ability to thrive in fast-moving, high-ownership environments 

Career Growth Opportunity 

This role offers a unique opportunity to make significant impact on our business operations and strategic direction. For exceptional performance, there is a clear pathway to advance into a Chief of Staff role, working directly with executive leadership to drive organizational strategy and execution. 

Location:  
This position is based in the Bronx, NY, with regular on-site presence required to manage our enterprise account effectively. 

Why Join Careforce? 

• Be part of reimagining outpatient specialty care at a critical growth stage 

• Work alongside experienced healthcare innovators and leaders 

• Influence the development of modern healthcare infrastructure and operations 

• Competitive compensation and benefits package 

• Significant growth and leadership opportunities in a rapidly expanding organization