Storytelling & Communications Lead 🌍 💻 (Remote)

About Us

360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results.

We combine data-driven insights with personalised, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation.

We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation.

Role Overview

We’re looking for a skilled storyteller to own all written communications following our recent rebrand. You will create voice guidelines, set up editorial processes, and deliver benefit-driven content with a small team of product marketers, operations specialists, and designers.

You will turn complex solutions into clear, actionable messaging for website copy, email campaigns, case studies, thought leadership, and social media. By shaping strategy rather than just executing tasks, your influence over our overall messaging approach will grow as you succeed.

Key Responsibilities

• Own all external written communications, ensuring clarity, consistency, and quality across channels (website, email, blog, social, partner comms).
• Develop brand voice guidelines and editorial processes that can scale with our growth.
• Craft persuasive content that turns technical features into compelling business benefits for B2B audiences.
• Oversee technical documentation by working with subject matter experts to produce clear, accurate resources that fit our brand identity.

Key Requirements

• 5+ years of B2B communications or content creation experience
• Exceptional writing skills, with a track record of simplifying technical concepts
• A portfolio showing versatile content across digital channels

Desired Skills/Experience

• B2B messaging and partner/channel communications background
• Editorial planning and content distribution expertise
• Video and scripting capabilities
• Experience using AI writing tools (Claude, ChatGPT, Writer etc.)

What Sets You Apart
You treat communications as a strategic asset, not just creative output. You want to own major projects and develop a brand voice from the ground up. You excel at turning complex concepts into content that inspires action. You also welcome fresh approaches, such as AI writing tools, to keep refining messaging strategies for real business results.

About You
You question the status quo and aim for continuous improvement. You think critically, solve problems creatively, and focus on results that matter. You work independently, have a passion for communication excellence, and thrive in a remote, global environment where you manage your priorities with confidence.

What We Offer
Here is your chance to shape an emerging industry in Performance Messaging:

• Strategic ownership: Define our voice with the freedom to execute your vision
• Measurable impact: See how your communications directly drive engagement and growth
• Dedicated support: Get insights and resources from our specialized team
• Growth trajectory: Lead bigger initiatives as you demonstrate success
• Remote flexibility: Work from anywhere, on your own schedule

If you want more than just execution, and you’re ready to guide a brand’s messaging in a rapidly growing market, we’d love to meet you.