Client Support Technician

Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions.  For nearly 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers.  Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.

• Review and implement new technologies for network management and information accessibility.
• Perform equipment installations, peripheral connections, installation and deletion of software consistent with standard configurations and/or established policies.
• Configure, modify, optimize and perform basic configuration management functions for software and hardware. 
• Perform initial system diagnostics and troubleshooting.
• Identify problems and resolve hardware/software/network malfunctions.
• Provide software and hardware maintenance, such as component replacement and/or upgrading components and installing software updates and patches.
• Manage and administer all mobile devices, laptops, and computers (wired, docked, and wireless).
• Optimize servers and their services to better meet customer needs, e.g., assigning user profiles, defining printer access, and setting up user restrictions.
• Provide basic software application assistance for commonly used office automation applications. 
• Work with the Base Network Control Center (NCC) and organization Computer Systems Security Officers (CSSOs) to implement network security policies and procedures. 
• Provide the Information Technology Account Manager (ITAM) custodian required information on all equipment moves within two working days. 
• Prepare, document, and maintain a review of hardware and software license and maintenance agreement inventories.

2+ years experience in a help desk or technical support role.  HS diploma or GED.  Must be Security+ CE certified (or hold and equivalent certification in compliance with DoD 8570/8140 IAT Level II).  Experience with Remedy or similar trouble ticket system.  Able to communicate clearly and articulately with high profile customers.  Able to translate technical language into easily to understood language for the customer.  Experience with military protocols and environments is desirable.  Proficient with tools such as remote assist, remote desktop, MS Office products, MS Operating Systems, and printers.  Must be a self-starter and eager to support multiple clients with desktop support and excellent customer service skills.  Must be able to work in a team environment.  Solid customer service and telephone support skills are a must.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

All your information will be kept confidential according to EEO guidelines.