Senior Development Manager

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.

Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.

• Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
• Measure and assess customer satisfaction.
• Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.
• Drive an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to our products.
• Provide exemplary success along the customer journey.
• Develop strategic and collaborative relationships with customers that lead to a better perception of the account, which will increase our ability to grow our engagement for the long term.
• Partner closely with the sales and delivery teams to ensure smooth hand-offs between teams.
• Engage with leaders at prospective customers and existing customers to build and maintain strategic relationships.
• Manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients.
• Represent the voice of the customer to influence internal stakeholders; promoting a customer-centric mindset across the organization.
• Work with cross-functional leaders to ensure strategy and execution are aligned across the company will be critical to success.
• Accommodate to customer's time zones.

• Master's degree or foreign equivalent in Business Analytics, Business Administration, or related field.
• One (1) year of experience in the position offered, as a Customer Success Specialist, Account Manager, or related occupation.

• Working in the global fintech space relating to cross-border payments;
• Ensuring revenue retention and identifying and closing upsell/cross-sell opportunities to meet target revenue goals;
• Managing and delivering effective reporting and data to leadership teams to accurately assess the health of clients for customer success management;
• Devising growth strategies for the future and following through with meticulous execution;
• Assess customer needs and working toward providing a positive customer experience both at the point of the service and after the service;
• Relaying complex technical information as well as interacting and communicating challenging information to key stakeholders internally and with clients’ teams;
• Negotiating contracts and closing agreements to maximize profits;
• Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors; and
• Forecasting and tracking key account metrics (quarterly sales results and annual forecasts).

Send resumes to: Human Resources, Nium, Inc., at humanresources@nium.com

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. 

We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down.

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. 

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024.  

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!  

We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.  

For more detailed region-specific benefits:  https://www.nium.com/careers#careers-perks  

For more information visit www.nium.com 

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.

For more information, visit www.nium.com. 

Nium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. In addition to federal law requirements, Nium complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nium expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.