Associate Director, Data Operations - Patient Services - job 1 of 2

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Key Responsibilities

• Design & implement strategies for acquiring patient data from diverse sources, including enrollment, engagement, market access, & patient support programs.  
• Define business rules & data quality standards for patient services data integration in collaboration with data stewards & IT teams.
• Monitor & manage data pipelines to ensure accurate & efficient ingestion, cleansing, & transformation of data.
• Oversee integration of patient data from multiple enrollment, engagement, & access management systems into the central data platform.  
• Deliver consistent & trustworthy patient data to internal stakeholders across patient services functions, including patient access programs, treatment adherence programs, field operations, & regulatory reporting.
• Develop & implement data access governance policies & procedures, including data quality rules & cleansing procedures.
• Analyze patient data to identify trends & insights, collaborate with patient services teams to develop data-driven interventions, track and report key performance indicators (KPIs) for patient services programs, & effectively collaborate with data owners, business system owners, platform owners, data operations teams, & other key stakeholders across the organization.

Education & Experience

Must possess a Bachelor's degree in Information Systems, Computer Science, Business Administration or related field, & 5 years of experience in data management & operations.

Of experience required, must have 5 years’ experience in each of the following: (i) managing patient & patient services data sources within pharma; (ii) applying strong analytical & data visualization skills to provide insights to business stakeholders; (iii) utilizing data integration tools & techniques to move data seamlessly between patient intake & engagement systems; (iv) applying data governance frameworks including data quality management to ensure data accuracy & consistency to establish data ownership, access, & security protocols; (v) coding in SQL for querying & manipulating data in relational databases; (vi) managing data pipelines on cloud platforms including one of: AWS, Azure, or GCP for data storage & management; (vii) managing data compliant with data privacy & security regulations related to PII; & (viii) working within a matrixed organization, managing at least 3 data analysts/engineers, to identify & synthesize business stakeholders needs & interpret & translate to technical solutions.

Experience may be gained concurrently.

Salary Range: $190,000 - $253,500 per year

Apply online at https://careers.abbvie.com/en. Refer to Req ID: REF36868F

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We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.  This job is eligible to participate in our short-term and long-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html