Associate Director, IT Business Relationship Management

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Associate Director, Business Relationship Management – Medical Affairs + Health Impact is responsible for partnering with the Medical Affairs Business (OUS and US) to translate business goals into technology strategies to create successful programs for the Medical Affairs portfolio of Therapeutic area (TA) tools and customer relationship management (CRM) tools. Medical Affairs is a diverse organization working to strengthen their contributions to Pipeline Agility and Lifecycle Management, capitalizing on their clinical advocacy across geographies.  It is a fast-paced and dynamic area for AbbVie. The Associate Director, Business Relationship Management should be able to provide excellent internal customer support and customer satisfaction while driving the technology strategies for Medical Field Teams focusing on strategies for TA tools as well as CRM enablement.

The Associate Director, Business Relationship Management, will define the capabilities needed to implement the business and technical strategy. This role will prioritize the identified programs, manage financials, work with Medical TAs and Med Engagement to deliver the solutions, and provide continuous program and project support. The Associate Director, Business Relationship Management will be responsible for all aspects of stakeholder management within Medical Field Excellence and will partner with other areas to ensure capacity and alignment across all technology programs for Medical Affairs.  This role will build and maintain relationships with Medical Affairs Operations, Medical Area and TA VPs and Medical Directors.

Responsibilities

• Own and manage the delivery of products and capabilities to support and grow the capabilities of the TA and CRM for Medical Affairs.
• Active engagement of business partners throughout the various program and project implementations.
• Act as a single point of contact for all Business Technology Solutions delivery associated with the Medical Field Excellence technology strategy and tools.
• Governance and prioritization of the investment processes and ownership of the Medical Affairs financial portfolio in partnership with others.
• Establishment of delivery strategy, technology vision and execution of project roadmaps.
• Proactive management with business stakeholders on the capabilities and benefits of different technologies to constantly improve mutually beneficial outcomes.
• Maintain and continue to improve analytics strategy for Medical Field Excellence globally.
• Responsible for building a positive team culture and supporting an open and inclusive environment to bring different perspectives to solve the problems.
• Significant experience and success in working in a business centric, complex, progressive, multi-stakeholder, matrix environment, with at least five in a product development role.  
• Innovative - keep up with latest technology and trends. Experience in digital product development or digital transformation. Proven success in implementing digital and innovative solutions.
• Responsible for compliance by following all the corporate and divisional policies.

• Bachelor's Degree with 9 years’ experience, Master's Degree with 8 years’ experience, or PhD with 4 years’ experience.
• Required experience with orchestrating solutions against these types of platforms: Data Cloud, CRM, Omni-Channel, Clinical Trial/Study Platforms, Websites, Analytics
• Experience working in a pharmaceutical environment with experience working with a medical affairs, brand teams (marketing or commercial) or commercial.
• Worked with organizations to help in developing and implementing an omnichannel strategy for pharmaceutical products.
• Collaborated with cross-functional teams to leverage similar omnichannel tools where applicable. 
• Implemented solutions to deliver scientific content across various channels.
• Supported solutions to develop and manage medical content for digital channels including websites, social media, and email marketing.
• Proven ability to drive outstanding performance and engagement through coaching, developing, motivating, and inspiring team members.
• Good communication skills, ability to clearly articulate, ask practical questions and communicate persuasively with different audiences.
• Well-versed with the development methodologies like Waterfall, Agile, and DevOps.
• Experience managing portfolio budgets of at least $2 MM.
• Experience managing cross-functional teams of at least 8-10 people with a resource mix of managers, employees, matrixed teams, virtual teams, contractors, and service providers.
• Strong people management skill e.g., leadership skills, communication, coaching.
• Strong organizational skills with Multitasking capabilities.
• Innovative - keep up with latest technology and trends. Experience in digital product development or digital transformation. Proven success in implementing digital and innovative solutions.
• Extensive experience working with remote teams, and with vendor resources. Experience in high performing matrix environment and collaboration \ Global organizations. Proven track record of leading and organizing cross-functional project teams and working across organizational boundaries.
• Knowledge of business process mapping, and diverse systems environments; with knowledge of data warehousing and analytics.

Key Stakeholders 

• R&D IT Senior Management, R&D IT Plan Organization, R&D Finance, IT Finance, Medical Affairs + Health Impact Senior Management, Commercial BTS Organization (US and OUS)

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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