Senior Director, Patient Access Services

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Senior Director of Patient Access Services oversees the Patient Assistance Program (PAP) and AbbVie Access Support (AAS) teams that provide empathetic services to help patients optimize their treatment journey. This role will provide leadership and management oversight of multiple teams that engage and support patients across the AbbVie portfolio. Collectively, these teams are comprised of >1,000 FTEs and contractors across AbbVie and vendor partners. The leader works closely with other cross-functional teams (Commercial, R&D, brand marketing, marketing analytics, media, strategic planning, marketing excellence, IT, and others), and directs outside agencies, and third-party partners to drive program performance. This position sits on the AbbVie Endocrinology Inc. leadership team and is a key contributor to the organization’s performance. 

Responsibilities Include:

• Key stakeholder and trusted advisor with Commercial leaders and drives, develops and executes brand strategies for AEI. Guides teams to ensure complete strategic and executional alignment to guarantee an optimal patient experience.  
• Manages relationships with multiple PAP and AAS teams with an eye to driving patient experience balanced with program efficiencies. 
• Optimizes and fortifies alignment and integration within the newly centralized patient engagement teams to achieve seamless collaboration and outcomes. 
• Manages program needs, performance, cost, and outcomes to better allocate resources appropriately. Accountable for the success of the programs as well as compliance and monitoring oversight to comply with the quality system and program guidelines. 
• Leads the strategy to consistently monitor performance and conduct analyses for program updates and innovations. 
• Demonstrates and instills “the patient is first” empathetic mindset to evolve consistent focus at the ground level. 
• Optimizes efforts to improve the organization's overall strategy, direction, and operational processes and tools. 
• Direct program content and tactical alignment to the patient journey and ensure that the programs approach both strategically and tactically to the priority business leverage points. 

• Bachelor’s or doctorate degree in business, health sciences, Pharmacy, Engineering or related field required. Graduate degree, with clinical, operational and training experience with a MS, MHA or MBA preferred or equivalent work experience. PharmD with an MBA and experience in specialty pharmacy highly preferred.
• Knowledge of applicable regulations and standards affecting Pharmaceutical Products. 
• 10+ years of experience in the pharmaceutical industry with 7+ years in an operational, business and people management capacity. 
• Knowledge of retail/specialty/mail order pharmacy operations, applicable federal, state, and local regulations as well as HIPAA policies and procedures. 
• Strong leadership, communication and presentation skills required. Excellent analytical, negotiation and problem-solving skills. 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

​The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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