Training Specialist I

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Purpose

The Training Specialist will ensure consistent compliance with external and internal policies/procedures impacting training by coordinating efforts to reduce gaps and improve compliance. Assess training effectiveness and recommend improvements. Foster teamwork throughout the site. Work with Division Compliance and Safety to implement incident training programs. Develop and implement employee training and functional area programs as measured against departmental and organizational requirements utilizing various training techniques. Manage all training coordination, registration, logistics, matrices and records management. Identify the knowledge and skill requirements of job tasks and roles. Act as a coordinator for audits with respect to training records. 
Lead the annual review of all Basic Operating Procedures (BOP’s) within the Pharma Customer Service department to ensure accuracy of processes and adherence to guidelines.  Manages data entry and ensures its accuracy, generates reports in support of monthly metrics and audit/inspection requests, communicates information related to training plans to the clients. 

Responsibilities

• Write and define training policies and schedules, utilizing knowledge of identified training needs, processes and business demands.
• Write training programs, including objectives, outlines, texts, handouts, tests and performance checklists as required.
• Participate in and/or coordinate audits pertaining to training and training documentation.
• Assist in the internal design and development and provide evaluation of commercially available programs targeted to meet specific employee training needs, including technical and soft skills.  
• Interact with teams in developing and revising procedures that are customer-service driven to ensure that training is addressed appropriately.
• Develop, implement and facilitate corporate wide training related to corporate procedures.
• Responsible for tracking the effectiveness of the training programs.
• Facilitate the New Hire Orientation process. Support leadership in managing training plans and providing guidance in alignment to QMR02 policies and procedures. Utilize ComplianceWire LMS to perform Training Administrator and reporting tasks.
• Monitor customer service through recorded call monitoring.
• Monitor staff performance and proactively assess training needs. As training needs are analyzed, develop programs to meet those needs as they relate to job skills, and pharmacy compliance.
• Ability to network with other functional areas to customize existing programs. Anticipate training needs and develop training strategies to prevent problems.
• Monitors daily Training Team email inquiries/requests and processes within 24-hour turnaround time
• Ensures accurate training, data management, reporting and reconciliation. 

Qualifications

• BS in Business, Human Resources or Technical; advanced education in training or human resources is desirable.
• Must have proven strong organizational skills and the ability to work in a team environment, and demonstrated adaptability to changing business priorities.
• Must have interpersonal skills to develop working relationships with persons at all levels.
• Proven ability to problem solve, initiate and manage projects.
• Excellent presentation skills ability required. Proven ability to lead and conduct critical training classes
• Demonstrates analytical and critical thinking skills.
• Possesses good communication skills.
• System admin experience with Learning Management System (LMS) is a plus.
• Lead, facilitate meetings, and provide meeting minutes/action items   
• Ability to interact with all levels of management to foster collaborative relationships. 
• Analytical and problem-solving skills, and proven ability to conduct a root cause analysis. Able to think analytically and strategically to customer experience, with the ability to make decisions within the scope of responsibility. 
• Proactively engage stakeholders to achieve timely issue resolution.
• SAP OTC preferred.
• Microsoft Office Suite expert.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

• This job is eligible to participate in our short-term incentive programs. ​​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html