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Small Group Journeys Travel Consultant image - Rise Careers
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Small Group Journeys Travel Consultant

Position Summary

The Small Group Journey Travel Consultant is responsible for selling all Abercrombie & Kent group programs.

Responsibilities and Accountabilities

  • Meet or exceed established sales goals
  • Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades and limited custom extensions in combination with the group program
  • Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
  • Maximize conversions by following up on Option bookings in established timeframe
  • Demonstrate competency of product knowledge
  • Meet or exceed established A&K Sales & Service standards
  • Collaborate with Sales Assistants to ensure booking details are finalized in a timely manner
  • Collaborate with Documentation team to ensure seamless transition and continuity related to sales and documentation
  • Collaborate with all other internal departments to facilitate booking process and sales
  • Maintain up to date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions
  • Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
  • Make recommendations for process, procedure and technology improvements
  • Sales projects as determined by management

Skills and Abilities

  • Excellent verbal and written communication skills with an emphasis on telephone sales
  • Detail oriented with excellent organizational skills and ability to multitask
  • Strong geographic, destination, cultural and world affairs knowledge
  • Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
  • Good judgment and problem-solving skills
  • Ability to work in a team environment
  • Excellent inter-personal skills
  • Must be able to read/write/speak in English
  • Foreign language skills preferred

Education and Experience

  • Associate or bachelor’s degree preferred or equivalent job experience
  • High School diploma required
  • Two years travel industry experience preferred
  • Sales experience preferred
  • Knowledge of world geography preferred

Special requirements

  • Evening, weekend and approved overtime may be required
  • International travel may be required (and maintain a current passport)
  • A&K offers a large portfolio of competitive benefits to all eligible, fulltime employees including a sales incentive plan. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts through use of an IATAN Travel Professional card. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.

Average salary estimate

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Founded in 1962, Abercrombie & Kent offers travel services. The company operates internationally and offers its services both online and over the phone. Abercrombie & Kent also offers additional products such as foreign currency, clothing, and glo...

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Full-time, remote
DATE POSTED
January 17, 2025

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