Operations Adminstrative Coordinator

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden and local suppliers.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. 

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

Don't miss out on this exciting Operations Administrative opportunity!

We are seeking a highly motivated and detail-oriented Rooms and Food & Beverage Recruitment, Onboarding, and Training Specialist to join our dynamic team.
The ideal candidate will have experience in luxury hospitality and a passion for providing an exceptional onboarding experience for new employees. You will be responsible for recruiting, coordination, onboarding, and training staff across the Rooms and Food & Beverage departments, ensuring that all team members uphold the highest standards of service and professionalism. Additionally, you will assist with various administrative tasks and reporting to ensure operational efficiency and compliance.

Operations Administrative Coordinator

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• Recruitment:
  • Manage the full-cycle recruitment process for Rooms and Food & Beverage positions, including job postings, candidate screening, interviews, and selection with the department head.
  • Collaborating with department heads to identify staffing needs and create role-specific job descriptions.
  • Build and maintain a talent pipeline for various positions across Rooms and Food & Beverage departments.
  • Foster relationships with recruitment agencies, job boards, and educational institutions to attract top-tier candidates.
• Onboarding:
  • Coordinate and facilitate the onboarding process for new hires in Rooms and Food & Beverage departments.
  • Ensure new employees receive a seamless introduction to the company culture, policies, and procedures.
  • Prepare and deliver orientation sessions for new hires, ensuring they have all the necessary tools to succeed.
  • Assist with the completion of paperwork, benefits enrollment, and other administrative tasks during the onboarding process.
• Training:
  • In collaboration with department heads, you will roll out company training, as well as develop, implement, and monitor training programs to ensure employees are equipped with the skills necessary to deliver exceptional service.
  • Conduct training sessions focused on operational standards, guest service excellence, safety procedures, and company policies.
  • Maintain training records and ensure compliance with company and legal requirements.
  • Collaborate with department leaders to identify areas for training improvement and ensure continuous development opportunities for staff.
• Administrative and Reporting Support:
  • Assist in predictability pay reporting and ensure compliance with relevant labor regulations.
  • Provide support with various operational reports, including performance tracking and other departmental controls.
  • Assist with ensuring accurate reporting of hours, payroll, and compliance with labor laws.
  • Maintain accurate records related to employee training, performance, and other relevant data.
• Collaboration:
  • Work closely with the Director of Operations and Director of Talent and Culture to align recruitment, onboarding, and training efforts with company goals.
  • Provide ongoing feedback and support to new hires during their integration into the team, helping to foster a positive work environment.
  • Assist with creating and maintaining departmental training manuals and other resources.
• Weekend Support:
  • Support will be required on weekends as needed to ensure proper staffing levels and training coverage, particularly during busy periods and events.
• Reporting & Analytics:
  • Track and report on key performance indicators related to recruitment, onboarding, and training outcomes.
  • Provide regular updates to leadership on the effectiveness of training programs and employee performance.

Your experience and skills include:

• Minimum of 3-5 years of experience in recruitment, onboarding, and training in the luxury hospitality industry.
• Strong knowledge of Rooms and Food & Beverage operations in a high-end hospitality setting.
• Proven experience in staff recruitment and development.
• Strong understanding of predictability pay reporting and operational report controls.
• Exceptional communication, interpersonal, and organizational skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and as part of a collaborative team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and HRIS systems.
• Fluency in multiple languages is a plus (but not required).

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.