US Account Director - Life Sciences (Internal Candidates Only)

The US Account Director - Life Sciences at Acolad is primarily responsible for achieving financial and customer satisfaction goals for assigned strategic accounts. This involves developing and maintaining strong relationships with key customer contacts, mastering Acolad’s service and solutions portfolio, and ensuring excellence in customer support. Additionally, the director will coach and manage a team of strategic account managers while ensuring process compliance and data quality.

For the US Account Director - Life Sciences role at Acolad, candidates should ideally have a Bachelor’s degree in Business Management, Economics, or a related field. They must also possess 5-7 years of proven account management experience, preferably within the life sciences localization and translation industry, and have excellent negotiation and presentation skills.

Acolad fosters a collaborative global environment that promotes professional development for the US Account Director - Life Sciences. The company encourages talent and creativity through various training programs, coaching, and hands-on support aimed at driving career growth while enhancing team performance.

Yes, significant experience in the life sciences localization and translation industry is essential for the US Account Director position at Acolad. Candidates should possess a solid understanding of the industry to effectively manage accounts and drive business growth in this specialized market.

As part of their comprehensive benefits package, Acolad offers medical, dental, vision, life insurance, short-term disability, and various voluntary options such as long-term disability and critical illness insurance. Employees also enjoy paid time off starting with 15 days annually, which can increase to 28 days within five years, alongside a competitive 401(k) plan.

In managing relationships with key customers in the life sciences sector, I focus on building trust through regular communication, understanding their unique needs, and providing tailored solutions. It's essential to maintain continuous engagement to ensure that they feel valued and that their requirements are being met effectively.

I prioritize accounts based on factors such as revenue potential, strategic importance, and the customer's specific needs. By assessing each account's impact on our overall business objectives, I can allocate appropriate resources and time effectively.

In a previous role, I encountered a situation where a key customer expressed dissatisfaction with our service. I took immediate action by arranging a meeting to listen to their concerns and collaborated with my team to develop a tailored solution. By addressing the issues directly and showing genuine commitment to their satisfaction, we were able to restore the relationship.

To drive revenue growth, I employ strategies such as identifying cross-selling opportunities, understanding market trends, and leveraging the strengths of our service offerings. By maintaining a proactive approach and regularly engaging with customers, I can identify potential areas for expansion and growth.

I prioritize open communication and teamwork within my accounts team. Encouraging collaboration and providing support and feedback helps in managing dynamics effectively. I promote a culture of shared success where each team member feels empowered and motivated to contribute to our objectives.

Key metrics for evaluating account management success include customer retention rates, revenue growth per account, customer satisfaction scores, and the overall profitability of account relationships. These metrics provide insights into how well we are meeting customer needs and achieving our business goals.

I make it a point to stay informed about Acolad’s latest service offerings in the life sciences sector. Understanding the unique solutions we provide enables me to better position these services when engaging with clients and to communicate the value effectively.

In vendor negotiations, I focus on establishing a win-win situation by understanding both my client's requirements and the vendor's capabilities. I leverage my expertise to negotiate favorable terms that align with my client's goals while ensuring value for the vendor.

I once utilized customer feedback data and market analysis to identify a gap in service offerings for a key client. By tailoring our proposals based on this data, we were able to present a customized solution that led to a significant increase in the account's engagement and revenue.

Adaptability is crucial in my management style as a US Account Director. The life sciences sector is constantly evolving, and being able to pivot strategies based on changing customer needs, industry trends, and unforeseen challenges is essential to effectively lead my team and serve our clients.