🐼 Who we are

At Alan we are on an important mission to empower everyone to live a longer, healthier life. Our goal is to extend the quality years of life expectancy for everyone.

We are empowering our members to live a longer and healthier life with a ‘one-stop health partner’ model seamlessly integrating insurance, prevention, affordable care access and well-being services. We are redefining healthcare by being both a health insurer and a provider, creating the most member-centric experience in a vast market. We go above and beyond for our members and companies to overcome the day-to-day health obstacles and our product is built to address the biggest pain points they face. With Alan, you’re never alone.

We partner with 30,000+ companies, with 700K+ members, and cumulate €500M+ and growing ARR.

The team is 600+ people, and we operate in France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

1. Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.

2. Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.

3. Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.

4. Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.

5. Radically Transparent: We ****make information accessible and written-first, promoting async communication while protecting sensitive data.

6. Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.

7. Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.

8. Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.

9. Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.

10. Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.

⭐️ The Key Account Management team ⭐️

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2023 and are looking for someone to help us take care of our growing pipe and bring delight to our clients. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds.
We move fast, with a lot of ownership, and are proud to tackle big problems.

⭐️ What you will be responsible for ⭐️

As a Key Account Manager, you will:

• Handle a portfolio of strategic accounts and flagships companies

• Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.

• Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors and generate opportunities of acquisition, identify and execute out-of-the-box initiatives to engage Alan customers.

• Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points.

• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability.

• Drive change in product and services, and act as the voice of their customers to Product and Operations teams.

• Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams.

⭐️ Is it what you are looking for? ⭐️

You may be a great fit at Alan if you have/are:

• Proven track record (> 5 years of experience) in addressing companies with more than 300 employees

• Demonstrated exceptional performance, consistently exceeded targets and delivered outstanding results

• Passionate about healthcare

• Bilingual level in Spanish, both spoken and written

• Intermediate level in English

• Strong analytical skills: you’re adept at creating data-driven reports, providing valuable insights from activities

• Ability to prioritize tasks, manage time effectively, and maintain exceptional follow-up skills is a key strength

• Comfortable in a fast-paced environment, working autonomously, and making informed decisions.

• Eager to deepen your understanding of health insurance market dynamics, trends, and our products.

• A skilled negotiator, consistently achieving favorable outcomes and managing expectations

• Identify and engage with key influencers, strategically expanding your professional network

• Strong problem-solving skills, capable of structuring problems, identifying stakeholders, and finding effective solutions

• Great listening skills, understanding customer needs, and responding effectively

• Excel in creating long-term, trust-based relationships with transparency and empathy

Experience in insurance/benefits is a big plus.

For this opportunity, we are aiming to hire within the C0-D level range.

🙌   Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 

Therefore, we offer:

- Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.

- Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

- Flexible vacation policy and flexible working hours. Organize your time as you wish.

- Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only.

- Transport. Country-specific commuter benefits.

- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

- Parental leave. Extended parental leave for all new parents, for permanent contracts only.
Important note: we hire people not roles. 

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!
Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.