Front Desk Associate (Part-Time Weekends) - Aloft

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Action Property Management, a premier management company, is seeking a Front Desk Associate (Part-Time Weekends) to join our team at our luxury residential community, Aloft on Cortez Hill in San Diego.

Aloft condos are a desirable choice among San Diego residents who love the excitement of urban living but also wish to find a piece of serenity in the city. 

Summary:

The Front Desk Associate is the first point of contact for homeowners, residents, and visitors. This role is essential for providing exceptional customer service and ensuring smooth daily operations at the front desk. The ideal candidate will be friendly, professional, and detail-oriented, creating a welcoming atmosphere for everyone.

Compensation: $18 to $20

Schedule: Saturday and Sundays 10:30 AM to 7:00 PM

• Receive, log, and distribute packages efficiently. 
• Notify residents promptly of package arrivals. 
• Maintain an organized and secure package storage area.  
• Greet homeowners and residents warmly and professionally. 
• Provide accurate information and assist with inquiries or requests. 
• Address and resolve complaints or escalate them to the appropriate department.  
• Answer phone calls promptly and courteously. 
• Route calls to the appropriate departments or personnel. 
• Take accurate messages when necessary and ensure timely follow-up.  
• Maintain and update front desk records, logs, and databases. 
• Handle incoming and outgoing mail. 
• Assist with scheduling and reservations as needed. 

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is highly desired.
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude.
• Strong judgement and solutions oriented
• Proactive customer service approach 

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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