Overnight Front Desk Supervisor- The Infinity

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Action Property Management, the leader in community management, is seeking a full-time Overnight Front Desk Supervisor to join our team at our luxury association, The Infinity, located in San Francisco.

The Overnight Front Desk Supervisor, under the direction of the Front Desk Staffing Manager, oversees, trains, and develops the Front Desk Associates to ensure smooth operations and excellent guest satisfaction. Acting as the initial point of contact for building visitors, the Overnight Front Desk Supervisor maintains a professional appearance, clear communication, and polite demeanor while addressing inquiries or phone calls.

• Supervisory Responsibilities:

• Oversee the maintenance of the front desk, lobby, main elevators, and surrounding areas, ensuring they remain clean and organized, while delegating tasks to janitorial or maintenance staff as necessary.
• Assist residents with Common Area room reservations by supervising room scheduling, setup, and inspection, and ensuring proper coordination with maintenance and janitorial staff.
• Review team-generated Incident Reports, ensuring accuracy and proper follow-up with Management.
• Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and Management, or law enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
• Facilitate daily communication among Front Desk Supervisors and coordinate check-ins with the Front Desk Staffing Manager.
• Ensure adherence to emergency procedures and oversee team communication with residents and emergency personnel during incidents such as fire alarms, flooding, or earthquakes.

• Lead, mentor, and support the front desk team to ensure consistent high-quality service.
• Schedule and oversee front desk shifts, always ensuring appropriate coverage.
• Conduct training sessions for new front desk staff and provide ongoing development opportunities.
• Monitoring compliance with required breaks and lunches.

• Ensure team members are prepared for each shift by:

• Monitor and enforce adherence to company policies, procedures, and standards at the front desk.
• Coordinate with other departments to ensure seamless property operations.
• Monitor and manage inventory of supplies and forms, ensuring timely replenishment and escalating needs to Management when necessary.

• Maintain accurate records, logs, and reports related to front desk activities.
• Assist in preparing weekly and monthly operational reports for the General Manager.
• Manage key distribution and ensure proper security protocols are followed.

• Responding to emails the team cannot address and escalate them to the appropriate personnel.

• Act as a liaison between the front desk team and management.
• Participate in staff meetings and provide feedback and updates on front desk operations.

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 2+ years of customer service experience. Hospitality, property management, luxury retail or fine dining experience is preferred.
• Experience supervising and leading teams.
• Experience working overnight/ graveyard.

• Polished and professional appearance and demeanor.
• Upbeat and positive team player attitude.
• Strong judgment and solutions-oriented.
• Proactive customer service approach.

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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