Porter- 181 Fremont

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

Action Property Management is seeking a full-time Porter to join our team at our luxury association, 181 Fremont, in San Francisco. 

The Porter responsibilities focus on deliveries to homes such as luggage, packages, groceries, messages, etc. Additionally, as a Porter walks the property, they are to assist in picking up and/or cleaning any loose debris or trash that they may find and alert the Front Desk of any condition demanding attention, i.e., maintenance requests.

• Ensure that everyone is greeted with the utmost expression of gracious hospitality
• Ensure the timely delivery of luggage, packages, groceries, messages, etc.
• Always be available to partner with Front Desk Agents
• Remain in assigned post position, maintaining correct stance, when not attending to residents or requests
• Maintain knowledge of:
• Scheduled daily activities
• Daily arrivals/departures
• Features and services provided
• Hours of operation for various amenities
• Reflect willingness to accommodate residents, management, and peer requests and ensure first class service
• Immediately address and resolve all relevant issues ensuring resident and guest satisfaction
• Support valet in assisting residents and guests into and out of vehicles
• Assist residents and guests with loading and unloading of luggage, packages, and the like, to/from their vehicles
• Assure safety and security of all luggage and packages
• Transport luggage, packages, and the like, to be stored in the parcel storage room or other designated areas
• Assist residents and guests with delivering/retrieving their bicycles from their bicycle storage lockers
• Keep a quiet, respectful attitude with residents and guests
• Clean and maintain common areas when necessary
• Audit and remove resident items that are improperly stored and debris from storage areas, as assigned
• Assist in the placement and removal of lobby rain mats
• Perform an active role in all building emergency procedures
• Participate in and contribute to training programs
• Successfully complete training process
• Assist with setup and breakdown of board meetings or the like
• Assist with setup and breakdown of events in Residents Club
• Assist concierge and attend to residents’

• Must be over 18 years of age and successfully pass a criminal background check and drug screening.
• A minimum of 1 year of customer service experience. Luxury hotel or luxury property management experience preferred.
• Experience leading a front desk team is strongly preferred.
• Polished and professional presentation and demeanor.
• Strong verbal and written communication.
• Familiar with MS Office applications.
• Team player.

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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