Implementation Consultant

We are looking for an enthusiastic Implementation Consultant to help onboard our customers to the Adverity platform. In this role, you will be their trusted advisor, ensuring a successful integration, clear communication, and personalised training to unleash the full power of Adverity.

This is a full-time position based in our New York office or you can work remotely from the East Coast (with a willingness to occasionally travel to the office).

Some of the things you’ll work on: 

• Manage or support customer onboarding projects.
• Understand specific needs to offer tailored advice for optimal platform use aligned with business goals.
• Identify and understand our customer’s individual requirements for the implementation of new data sources.
• Conduct training sessions to enhance platform adoption and retention.
• Proactively keep our customers informed about the progress of projects and ensure that all deadlines are met.

We’re excited if you have:

• 4+ years of relevant work experience, preferably in customer success, implementation, or professional services at a SaaS company or in a Media agency.
• Strong IT affinity and experience with Rest APIs in a SaaS environment.
• Completed Bachelor's Degree in any field.
• Analytical, problem-solving mindset; customer orientation, teamwork, organizational, communication, effective time management skills.

Why you’ll love it here:

• Flexible working hours and home-office 
• Internal shares program (EDPP) 
• 401k matching scheme 
• 20 days PTO (excl. US public holiday and additional sick days)
• Ergonomic workspace and cutting edge technology
• Budget for job relevant training 
• Regular team events (also remote)
• Modern and stylish office in the heart of New York
• Sustainable merch for all employees
• Adverity Social Responsibility Days (+2 days paid off)

Are you ready to apply? 

If this vacancy is filled in New York, the salary range is USD 105,000-115,000 per year. In any case, we offer competitive salaries depending on your qualifications and experience.

Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!