Customer Success Manager

At Customaite, we’re transforming the customs market with a robust AI SaaS product to speed up customs declarations. Our product has garnered trust from leading companies in the logistics sector, and we’re ready to scale further.

Operating out of Leuven with a growing, dynamic team, we embrace a true start-up mentality while benefiting from the resources and expertise of the AE Group.

As a Customer Success Manager, you will play a vital role in driving customer impact by implementing and optimising Customaite

• Onboarding Success: You will guide customers through a seamless onboarding process, from kick-off to go-live. You will ensure that every implementation is a success story.
• Post-implementation support: You will provide ongoing support and ensure customer satisfaction throughout the journey. You will act as a trusted partner, addressing concerns and fostering long-term relationships.
• Stakeholder alignment: You will serve as the bridge between customers and our product team, translating client feedback into actionable input. You will communicate proactively to align stakeholders and ensure smooth progress across multiple client projects.

• You are a passionate, solution-oriented professional who thrives in a fast-paced environment
• You are excited to join a growing product team and help shape the future of our product.
• You are extremely customer orientated, with a natural flair for building trust and delivering solutions.
• You have a solid understanding of our clients' business processes.
• You have a structured yet flexible approach to planning and execution, ensuring responsiveness to evolving client needs and market dynamics.
• You are interested in the customs and logistics domain.
• You have relevant knowledge and, ideally, experience in SaaS.
• You are willing to travel occasionally.
• Fluency in English (Dutch and additional languages are a plus).

What Customaite can offer you?

You'll be stepping into an exciting role in a dynamic organisation with plenty of room for initiative where, from your position, you can directly and visibly impact operations. This is within a people-focused organisation characterised by a collegial atmosphere and a professional approach to work.

Work in a hybrid model, a mix of home office, customer visits, and our Leuven headquarters.

Interested?

Respond today and discover how you can make a difference at Customaite. Do you have questions about the job, our application process, or our unique company culture? Get in touch with Julie Van den Bossche (julie.vandenbossche@ae.be).

At Customaite, we value a personal approach and direct communication. Whether you visit us digitally or in person, we look forward to meeting you!