IT Specialist

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At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

The IT Specialist will be responsible of ensuring quality and timely delivery of IT services by acting as liaison between the business and various IT Stakeholders (which may include dealing with IT Service Providers); the person will also be responsible for the day-to-day relationship with key business owners and working with different IT Teams in the delivery of world-class service.

Consequently, the role is also to provide some hands-on having end-user support and administrative and operations support responsibilities; and will also involve strategic and leadership position to handle coordination of the strategy across all of IT Support and ensure disciplined approaches to meet strong professional standards.

• Maintain and manage effective relationships with multiple third-party suppliers. Serve as the primary point of escalation for incident and change requests, ensuring that service level agreements (SLAs) are met and that supplier performance aligns with business needs.
• Communicate and be the focal point for the dissemination of information from senior management to the team and vice versa.
• Proactively inform Infrastructure teams about supplier shortages and performance issues affecting the supply chain, advocating for timely resolutions.
• Oversee on-site IT support and office-level projects, and serve as a Subject Matter Expert (SME) for IT-related projects within the organization, ensuring that all tech needs are addressed effectively.
• Troubleshoot areas of IT poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Ensure escalated issues are addressed according to corporate policies and procedures. Collaborate across departments and escalate matters to the appropriate leadership levels when necessary.
• Coordinate support, troubleshooting, and repair efforts for IT equipment, software, and tools, ensuring minimal disruption to operations.
• Establishes relationships with technology vendors to leverage resources and support for the organization’s IT needs.

Minimum Requirements:

• Degree in computer science, information systems or relevant discipline.  PRINCE2, MSP practitioner
• Minimum 5 years relevant across Information Technology experience in sizable multinational companies
• Strong leadership and influence skills
• Strong technology background with an understanding of emerging technology trends
• Experience managing IT teams across the different IT disciplines
• Strong knowledge of CUSTOMER SERVICE, networks, platforms, storage and other IT areas
• Strong ITIL knowledge & best practises
• BPO industry relevant experience would be a “nice to have”
• Flexibility to work on projects and tasks outside of business hours and in weekends to ensure minimal disruption to the business will be necessary from time to time.
• Amenable to work on a hybrid work arrangement (2x-3x onsite work)
• Open to any shift schedule 

Attributes:

• Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to suggest ways to improve customer support customer experience (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
• Ability to identify and resolve simple to moderate with the ability to provide resolution alternatives by following defined policies and procedures. (Problem Solving)

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.