Onsite IT Support (Onsite, Lendava, Slovenian/English, Field Service)

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

• Provide advanced onsite technical support, specializing in troubleshooting complex hardware, software, and network issues for clients.
• Handle escalated technical cases, ensuring quick resolution and minimal downtime.
• Install, configure, and maintain computer systems, software, and network infrastructures, ensuring optimal performance.
• Diagnose and resolve critical technical problems with a focus on efficiency and precision.
• Offer exceptional customer service by engaging with clients in a professional manner, providing solutions for both technical and non-technical users.
• Maintain detailed records of service requests, resolutions, and follow-up actions within the ticketing system.
• Perform proactive maintenance and system updates, ensuring ongoing system reliability and security.
• Collaborate with team members to troubleshoot complex issues and implement effective solutions.
• Provide end-user training on hardware, software, and system features, assisting with their technical understanding.
• Keep abreast of new technologies and continuously improve troubleshooting and technical skills.

• Proven experience in IT support field service or technical support roles.
• Strong knowledge of Windows, Mac OS, and various networking protocols, including TCP/IP, DNS, and DHCP.
• Experience with troubleshooting complex issues involving both hardware and software, including critical application support.
• Solid understanding of common software applications, virtualization, and cloud technologies.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, ITIL Foundation) are highly desirable.
• Excellent analytical and problem-solving skills, with the ability to handle high-pressure situations.
• Strong customer service orientation and effective communication skills, particularly with non-technical clients.
• Ability to lift and transport computer equipment, with some physical tasks required.
• Fluency in both Slovenian and English, written and spoken, is essential.
• Must be able to declare a Criminal Record no older than 3 months.

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?