Customer Success Manager

SUMMARY

Agathos, a Series A stage health analytics startup, is seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have strong experience working with physicians and medical directors, coupled with a deep understanding of healthcare operations and Epic EHR systems. This role is pivotal in driving product adoption, ensuring customer value realization, and managing relationships with medical directors and physician users within our platform.

Agathos' mission is to organize health data and generate care insights that improve patient outcomes --- making valuable care obvious and normal. Agathos has the data, partners, and domain experts to help lead the transition to a sustainable value-based model for the industry. We are backed by leading healthtech VCs and have strong traction among some of the nation's most advanced health systems. We need someone to add their skills to make this vision a reality.

KEY RESPONSIBILITIES

Leadership

- Develop and maintain strong relationships with medical directors and physician users at health systems

- Drive product adoption strategy and execution to ensure successful value realization

- Lead regular data discussions and feedback sessions with medical directors at the client, module, and regional levels

- Serve as a key liaison between medical directors/physician users and internal teams

Tactics and deliverables

- Manage medical director monthly meetings and prepare associated data discussion materials

- Execute medical director and user onboarding programs

- Monitor user engagement metrics and develop strategies to increase adoption

- Conduct user feedback interviews and coordinate appropriate responses

- Prepare and deliver monthly data reviews and health assessments

- Collaborate with internal teams to maintain efficient operations and drive clinical improvements

- Analyze clinical data and user feedback to inform tactical adjustments and provide actionable insights

Outcomes

- Accountable for medical director satisfaction and engagement metrics

- Ensure successful user adoption and ongoing value realization

- Drive toward "green" satisfaction status among medical directors responsible for users

- Maintain high user engagement and satisfaction levels

QUALIFICATIONS

- 5+ years of experience in healthcare customer success or related field

- Proven track record of working directly with physicians and medical directors in large health systems

- Demonstrated experience with Epic EHR systems and healthcare data analysis

- Strong analytical skills with the ability to interpret clinical data and translate it into actionable strategies

- Excellent communication and interpersonal skills, with a proven ability to build relationships with clinical stakeholders

This role will report to the Chief Strategy Officer.

Agathos does business in a regulated industry. Additional responsibilities under this position include:

- Adherence to the stipulations in the Agathos Acceptable Use Policy

- Annual review all relevant policies and procedures

- Adherence to all Agathos Information Security policies and procedures

You can learn more about our company and our mission here:

What makes our staff energized about working at Agathos?

Why I work at Agathos: Natasha Hagemeyer, PhD

Why I work at Agathos: Dorothy Whelan

The Agathos origin story

We encourage people from historically underrepresented communities in technology to apply, including but not limited to women, people of color, people with disabilities, people of all age brackets, people with complex work and life histories, and those who identify as LGBTQ. We are a distributed team with hubs in the Denver area and Madison. Denver/Boulder is preferred, but candidates living anywhere are encouraged to apply and will not be required to relocate. US work authorization required.

The Team

We are a small team of physicians, data scientists, economists, and health technologists committed to high-value care. We are passionate about our work and have a strong culture of healthy debate and challenging ideas. We have fun together, with regular office happy hours and quarterly retreats, but we are also committed to diversity of lifestyles and to supporting work-life balance.