Portuguese Speaking Customer Service for the Top Electronics Company - job 1 of 3

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are proud to partner with a leading electronics company to find a skilled Portuguese Speaking Customer Service representative. In this role, you will be the first point of contact for customers seeking assistance with products and services in Portuguese. Your expertise will help provide exceptional support, resolving inquiries and concerns effectively while ensuring a positive customer experience. As part of a dynamic team, you will have the opportunity to work with cutting-edge technology and contribute to a company known for its commitment to quality and innovation in the consumer electronics sector. This is an exciting opportunity for individuals who are passionate about customer service and looking to grow their careers within a vibrant and supportive work environment. Join us at The House of Mercier and take the next step in your professional journey by becoming a vital part of this esteemed organization.

Responsibilities

• Provide exceptional customer service to clients in Portuguese via phone, email, and chat.
• Assist customers with product inquiries, technical support, and order issues.
• Resolve customer complaints in a timely and professional manner.
• Document customer interactions in the company's CRM system accurately.
• Collaborate with team members to improve service processes and customer satisfaction.
• Stay up-to-date with product information, services, and promotions.
• Participate in training sessions to enhance product knowledge and customer service skills.

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service or a related field preferred.
• Strong communication skills and a friendly, professional demeanor.
• Ability to troubleshoot and resolve customer issues effectively.
• Familiarity with CRM systems and customer service software.
• Excellent organizational skills and attention to detail.
• A passion for technology and a desire to help customers.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...