German speaking Technical Support Agent - job 1 of 2

The House of Mercier is actively searching for a German speaking Technical Support Agent to join our vibrant team of support professionals. In this essential role, you will provide outstanding technical assistance to our German-speaking clients, helping them troubleshoot issues and navigate our products effectively. Your strong communication skills and technical expertise will be utilized to deliver exceptional service, ensuring our customers have a smooth and satisfying experience. If you have a passion for technology and the ability to communicate effectively in German, we would be excited to welcome you to our team.

Responsibilities

• Provide high-quality technical support to German-speaking customers through various communication channels including phone, email, and chat.
• Effectively diagnose and resolve customer issues related to our products and services in a timely manner.
• Guide customers through installations, setups, and software usage.
• Maintain comprehensive records of customer interactions, issues, and resolutions.
• Collaborate with technical teams to escalate and address complex problems as needed.
• Educate customers on product features, benefits, and best usage practices to enhance their experience.
• Stay informed about product updates and developments in the technology sector.

• Fluency in German and a good command of English, both written and spoken.
• Experience in technical support or a customer service role is preferred.
• Strong understanding of technology, including software applications and hardware systems.
• Excellent communication and interpersonal skills.
• Demonstrated problem-solving and analytical abilities.
• Able to handle multiple inquiries efficiently while providing timely solutions.
• Willingness to work flexible hours to meet customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...