Customer Service Representative - Transport and Car Rental - #34116

This is an exciting opportunity for a customer service professional. The company offers the opportunity to work in a dynamic, customer-focused environment, providing seamless mobility solutions while gaining valuable experience in premium service delivery.

Our client is a premier transportation service provider based in Nice, France. Specializing in both passenger transport and rental car delivery, they offer seamless mobility solutions to travelers and residents alike. Whether you are in Nice for a holiday, a business trip, or simply need a reliable transportation service, our client ensures a smooth and hassle-free experience.

They understand the frustration of long queues, particularly at airports and car rental counters. Their mission is to eliminate unnecessary waiting times and provide their clients with efficient and convenient transportation services. By combining technology with premium service, they make mobility in the French Riviera effortless and enjoyable.

• Chauffeur-Driven Transport: Their professional drivers are available 24/7 to cater to your travel needs, ensuring a comfortable and punctual journey.
• Rental Car Delivery: Skip the queues and let them bring the rental car directly to you, wherever you are within our service area.
• 24/7 Availability: They adapt to any situation, ensuring a reliable service even in the case of last-minute changes or unexpected events.
• Effortless Online Booking: Their user-friendly online platform allows you to book a vehicle in just a few clicks, providing a seamless and stress-free experience.

Our client caters to customers across the French Riviera, covering key locations from Monaco to Saint-Tropez. Whether you need a ride to the airport, a chauffeur for a special event, or a rental car delivered to your doorstep, they provide tailored mobility solutions to meet your needs.

• Convenience: No more waiting in long queues – we bring the service directly to you.
• Reliability: Available round the clock to accommodate any travel requirements.
• Efficiency: Fast, easy booking with a streamlined online system.
• Professionalism: Experienced drivers and dedicated customer support to ensure top-tier service.
  

They redefine mobility with efficiency, reliability, and customer satisfaction at the heart of our services. Experience a new way of traveling in Nice and the surrounding areas of our client.

The Customer Service Representative is responsible for ensuring a smooth and hassle-free experience for customers by providing timely assistance, resolving issues efficiently, and maintaining high service standards. As the first point of contact, customer service professionals build trust, enhance customer satisfaction, and contribute to the company's reputation by delivering seamless communication and problem-solving. Their ability to handle inquiries, manage bookings, and address unforeseen challenges directly impacts customer loyalty and business growth, making their role indispensable to the success of the client.

We are looking for a Customer Service Representative to join our client and play a crucial role in delivering an outstanding customer experience. As the first point of contact for our clients, you will handle inquiries, manage bookings, and provide exceptional support. The ideal candidate is reliable, detail-oriented, and possesses excellent communication skills while demonstrating the ability to work independently.

• Answer incoming phone calls and respond to customer inquiries in a professional and friendly manner.
• Manage and confirm incoming booking requests accurately and efficiently.
• Provide clear and helpful information regarding services, pricing, and availability.
• Handle customer concerns or complaints, ensuring quick and effective resolution.
• Coordinate with drivers and logistics teams to ensure timely service delivery.
• Maintain accurate customer records and update booking details in the system.
• Assist in troubleshooting any booking or operational issues as they arise.
• Ensure high levels of customer satisfaction by delivering a positive service experience.

• Previous experience in customer service, call centers, or hospitality is a plus.
• Strong verbal and written communication skills.
• Ability to work independently and handle multiple tasks efficiently.
• Excellent attention to detail and problem-solving skills.
• Comfortable using online booking systems and CRM tools.

Job Type: Permanent

Employment Type: Independent Contractor

Schedule: Monday to Friday 7am - 4pm PH Time

Location: Work From Home

Industry: Transport and Car Rental