Portuguese speaking Technical Support Agent

The House of Mercier is excited to announce an opening for a Portuguese speaking Technical Support Agent to join our dedicated support team. In this role, you will be responsible for providing exceptional technical assistance to our Portuguese-speaking customers, helping them resolve various product-related inquiries and technical issues. Your strong communication skills and technical expertise will be key in ensuring our customers have a seamless experience with our products. If you are enthusiastic about technology and fluent in Portuguese, we encourage you to apply and contribute to our mission of delivering outstanding customer support.

Responsibilities

• Provide high-quality technical support to Portuguese-speaking customers through phone, email, and chat.
• Troubleshoot and effectively resolve customer inquiries and technical issues related to our products.
• Assist customers with product setups, configurations, and general operational queries.
• Document all customer interactions and maintain accurate records of inquiries and resolutions.
• Work collaboratively with technical and product teams to escalate and address complex problems.
• Offer guidance on product features and best practices to enhance customer experience.
• Stay informed about product updates and advancements in the technology sector.

• Fluency in Portuguese and a good command of English, both spoken and written.
• Previous experience in technical support or customer service is advantageous.
• Strong technical understanding of software and hardware systems.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple customer inquiries efficiently in a fast-paced environment.
• Willingness to work flexible hours to support customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...