IT/ Help Desk Support Specialist II

Requisition #: 785

Job Title: IT/Help Desk Support Specialist II 

Location: 850 Dryden Way, Bldg. 1923, Shaw AFB, South Carolina 29152

Clearance Level: Active DoD - Secret

Required Certification(s): 

·       DoD IAT Level II

SUMMARY

Agile Defense is seeking a Client Systems technician in support of the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team provide operations and maintenance support to the infrastructure, operations center, and enterprise. Support spans the IT spectrum from end-to-end desktop solutions to the backend core services infrastructure to presentation, application, network, server, hardware, and storage virtualization technologies. The CAOC uses a complex assortment of systems with a mix of unique hardware and software applications and configurations. 

JOB DUTIES AND RESPONSIBILITIES

·       Install equipment, connect peripherals, and install, configure or delete client level software, modify software configuration, and perform basic configuration management functions.

·       Provide software application assistance for commonly used office automation applications purchased from standard Air Force support contracts.

·       Support standard wireless office automation devices.

·       Perform initial client workstation diagnostics and troubleshooting of client workstations assigned to them.

·       Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions and implement client workstation software patches, security fixes, and service releases according to local instructions.

QUALIFICATIONS

Required Certifications

·       DoD IAT Level II

Education, Background, and Years of Experience

·       2+ years of experience

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

·       Ability to work independently and as a team.

·       Ability to brief colleagues and leadership.

·       Excellent customer service skills.

·       Ability and willingness to learn.

·       Ability to work in a high energy environment.

WORKING CONDITIONS

Environmental Conditions

·       Typical office environment.

Strength Demands

·       Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs.  A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.

Physical Requirements

·       Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).