Experience & Success Associate

About Aidaly

At Aidaly, we believe family caregivers are the future of healthcare and the backbone of our economy. In-home care is the fastest-growing segment of healthcare, and Aidaly is pioneering a paradigm shift by activating the largest workforce in America to meet the needs of an aging population. We’re scaling rapidly across the U.S.  Join us!

What You'll Do

• Own and execute all caregiver-facing communications and engagement, from swag to support.
• Design localized email campaigns, SMS campaigns, and community activations to deepen connection and loyalty.
• Plan and coordinate caregiver appreciation initiatives, live and virtual events, and local market activations.
• Analyze caregiver engagement metrics to continuously optimize programs and campaigns.
• Collaborate closely with Growth, Product, and Ops teams to deliver a seamless, personalized experience across markets.

Who You Are

• 4–6 years experience in customer experience, lifecycle marketing, community engagement, or similar roles.
• Skilled in writing, design coordination, and campaign execution across email, SMS, and in-person channels.
• Data-driven and results-oriented, with an eye toward improving retention, satisfaction, and NPS.
• Deep empathy for family caregivers and a passion for building meaningful relationships at scale.
• Highly organized, creative, and proactive; thrives in a fast-paced startup environment.

If you're the type of person people naturally look to in times of chaos; calm under pressure, quick to action, and solution-focused - WE WANT YOU!

What We Offer

• Competitive salary + performance bonuses based on KPIs.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401K (starting Q3 2025)
• High-autonomy, high-impact role — true domain ownership.
• Quarterly off-sites, trainings, and team building experiences.
• Opportunity to build something transformative for millions of American families.