Enterprise Sales Engineer

Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content, unlocking creativity through image recognition, automated versioning, and approval workflows. Air launched in March 2021 and is backed by world-class venture capital firms including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

Location

This role requires in-office attendance at least 3 days/week in New York City.

The Role

Currently, our largest and most complex customer relationships are managed by our co-founders. As our first Sales Engineer, you will work with them directly to define, build, and scale this function. This is an opportunity to build a career-defining function and leave your mark on a fast-growing company. You will interface daily with prospective and current customers, understanding their needs and helping them leverage Air to it's full potential. You will navigate large, multi-national org structures as you attempt to strengthen and grow these accounts. This position requires a keen understanding of sales strategy, deep product and technical acumen, strong communication skills, and a creative and flexible mindset as you define this function from the ground up.

Key Responsibilities

Pre-Sales Activities:

• Collaborate with the sales team to win enterprise deals by offering expert technical guidance and creative solutions.
• Deliver customized product demonstrations that illustrate how our platform uniquely solves enterprise challenges.

Customer Engagement:

• Build trust and strong relationships with stakeholders by understanding their goals and aligning solutions to their success.
• Lead technical discussions with clients, resolving complex challenges and proposing innovative solutions.
• Travel to meet customers face-to-face, forging meaningful partnerships and strengthening accounts.

Cross-Functional Collaboration:

• Be the vital connection between sales, product, and engineering, championing customer feedback to shape the future of our product.
• Partner with customer success and product teams to develop scalable solutions for managing complex enterprise accounts.

Process Development + Documentation:

• Take ownership of building scalable processes, templates, and best practices that set the standard for enterprise engagement excellence.
• Craft compelling proposals, technical documents, and proof-of-concepts that inspire confidence and showcase our platform’s capabilities.

The ideal candidate is a proactive, innovative thinker with a passion for technology and a customer-first mentality. You are incredibly organized, structured, and driven by the desire to provide exceptional solutions and exceed customer expectations.

Experience

• 4+ years of experience in a sales engineering, solutions architect, or related customer-facing role within the SaaS industry.
• Proven experience working with large, complex enterprise accounts.
• Strong understanding of enterprise software, security requirements, APIs, and integrations.
• Excellent analytical and problem-solving skills, with the ability to think critically and creatively.
• Strong presentation and communication skills, able to distill complex technical concepts for a non-technical audience.
• Experience working with sales teams in a collaborative, cross-functional environment.
• Self-motivated and results-oriented, with a passion for technology and helping customers succeed.

Our company culture was built around a tireless pursuit to be the best at what we do. We're entrepreneurial and focused: tackling problems head-on without ego. We communicate with empathy. We speak directly, listen thoughtfully, and ask questions. We previously worked out of a cozy warehouse in Brooklyn, but are currently distributed around the globe. This is a hybrid role.

Air contributes to medical, dental, and vision insurance and dependent coverage. We offer a generous work-from-home stipend, professional development reimbursement, and unlimited vacation days. Although we are still early stage, we are always seeking ways to invest in the long-term health, wellness, and continued education of our employees.

At Air, we believe that it takes a diversity of thought, culture, race, sexual orientation, and outlook to build a world-class business. We value unique contributions and welcome people of all backgrounds, experiences, and perspectives to join us at Air.

If based in New York City, the compensation range for this role is USD $117,000 to $176,000.