Personnel Services Coordinator

**On-site Requirements: Hybrid, 3 days per week in our Andover, MA office - must be willing to attend after work events with consultants periodically**

The primary focus of the Personnel Services Coordinator is to provide a superior level of customer service to external ALKU employees (consultants and field employees). The Personnel Services Coordinator acts as a liaison between external employees and internal teams. They will be responsible for various tasks that foster relationships and increase employee satisfaction to help differentiate ALKU from other staffing agencies.

Duties/Responsibilities:

• Build and maintain relationships with external employees
  • Welcome call upon new project
  • Handwritten appreciation letter
  • Routine check in calls 
  • Meet predetermined relationship building metrics
    • 50 dials per week
    • 5 testimonials per year(Google, LinkedIn, Glassdoor etc.)
• Assist consultant through onboarding process and help ensure document accuracy and that user experience is as streamlined and positive as possible
• Audit timesheet and expense reports weekly
• Run weekly ‘Active Work Order’ meetings with each applicable revenue division and Personnel Services Onboarding Specialist
• Work closely with Personnel Engagement Coordinator driven initiatives
  • Promote and generate excitement around events 
  • Participate in and travel to external employee ‘Social Hours’
  • Follow up on external employee RSVPS
  • Contribute to quarterly newsletter as needed
  • Assist with survey feedback 
• Gain a basic knowledge of all corporate team functions in order to answer any other miscellaneous questions from external employees (Benefits, Billing, Finance, Payroll etc.

  Required Skills/Abilities: 

  • • Ability to multi-task and work in a fast-paced environment
    • Comfortable on the phone
    • Personable/Relationship builder
    • Highly organized 
    • Adept in technology 
    • Self-motivated 
    • Anticipates needs
    • Adaptable and resourceful 
    • Works well independently and with teams

Experience level: 0-2 Years