IT Support Specialist

About Us

 7-time winner of the 50 Fastest Growing Companies in the Twin Cities, All In One Accounting is the strategic accounting team for mission-driven nonprofits and growth-minded entrepreneurs.

All In One Accounting’s thorough and comprehensive set of services move our clients from financial chaos to business clarity and beyond.

Simply said, our mission is to empower entrepreneurs to profitably Grow their business, equip them to Protect their assets, and enable nonprofits to Amplify their impact.

A bit about the role:

We're seeking a tech-savvy IT Support specialist to join our team and provide technology operations support across the organization. This role is pivotal in supporting our internal team with day-to-day technology needs and ensuring smooth operations.

This position is flexible and is full-time.

Now about you...

You're highly organized with attention to detail
You're a task master who takes pride in completing tasks from start to finish. You're highly organized and ready to create efficiencies in our processes.

You're adaptable
We work in a fast-paced environment that is ever changing. Being able to shift from one task to another quickly while maintaining accuracy is key to success.

You're collaborative
You enjoy working with others and supporting team members across different departments. Being in a team environment excites you — you realize this is a great way to help others while also building your skillset.

More about the IT Support Specialist role:

As the IT Support Specialist, your specific responsibilities include:

Technology Support

·         Be the first point of contact for our team members when they experience issues with their technology

·         Monitor and resolve internal technology tickets submitted by the team, escalating to our Managed IT provider as needed

·         Work with our Managed IT provider to support our team on the technology side

·         Research technology-related questions the team may have and assist with finding solutions

System Administration

·         Set up new clients and assign access to our servicing team

·         Assist with setting up new team members and train them on the software we use internally

·         Submit new user and termination requests to our IT provider

·         Assist with granting and removing access to different software our team uses with clients

·         Help set up workflows and tasks in our CRM to support our daily work

Equipment Management

·         Coordinate laptop and account setup for new team members

·         Manage hardware inventory (laptops, monitors, mice, etc.) and help procure as needed

·         Track software licenses and assist with purchasing when upgrades are due

·         Ensure all hardware is operating on the most current software version with up-to-date security patches

·         Set up and run technology for office events

Training & Communication

·         Track monthly training completion and send reminders

·         Establish, deploy, and track monthly cyber security trainings

·         Prepare quarterly brief training sessions to improve user proficiency

·         Send weekly tech tips/tricks to the team

Qualifications for the IT Support Specialist Role:

·         2-3 years' experience working in an office setting

·         Associates or Bachelor's degree in Information Technology, Computer Science, or related field preferred; will consider applicants with equivalent relevant experience

·         Tech-savvy with the drive to find solutions

·         Experience with SharePoint/OneDrive/Teams, HubSpot CRM, and QuickBooks preferred, but training available

·         Must have the ability to collaborate effectively with diverse personalities

·         Proven ability to stay organized while seeing a project to completion

·         Self-starter with a desire to learn and grow

·         Experience interacting with various levels of individuals

Why All In One Accounting - The Benefits

All In One Accounting offers all of our delivery team positions as either full or part-time with a mix of client interaction and internal team comradery. We strive to meet team members where they're at – so our roles vary between onsite and fully remote.

Our company has been built by a team who likes to have fun, respect each other and works extremely hard to do right by each other and our clients. While working in a multi-client environment presents its own set of challenges, the greatest compliment we receive is that our work has changed the lives of our clients.

Our five core values of Commitment, Foresight, Relationships, Tenacity, and Teamwork are at the core of everything we do. We've created an environment of continuous growth and are excited to see your talents!

Salary and Benefits

• Salary: $50,000 - $60,000
• Annual Bonus: Up to 5% of salary
• Comprehensive benefits package including:
• Medical, dental, and vision insurance
• 401K
• Life insurance
• Long and short-term disability
• HSA, FSA, and dependent care options
• Professional development opportunities

All In One Accounting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.