Customer Intelligence Analyst

Summary

The Customer Intelligence Analyst will join our Customer Intelligence team, playing a pivotal role in analyzing customer data to uncover actionable insights that guide strategic decision-making across the company. This entry-level role is ideal for a recent graduate eager to develop expertise in data analysis, surveying, forecasting, and customer behavior modeling while collaborating with key teams like Revenue Management, Route Planning, and Marketing.

With a strong focus on curiosity and ownership, this role offers the opportunity to craft compelling stories with data that will influence decisions up to the executive level. The ideal candidate is detail-oriented, has a penchant for problem solving, thrives in a collaborative environment, and has a passion for translating data into impactful strategies.

A successful candidate will demonstrate natural curiosity, take ownership of their work, and craft compelling data-driven narratives for leadership.

Visa Sponsorship Available: No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education: Bachelor's degree in Business, Data Analytics, Marketing, Economics, Computer Science, or a related field.

Years of Experience: Entry Level

• Proficiency in SQL and Excel for data extraction, manipulation, and analysis.

• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.

• Excellent written and verbal communication skills, including the ability to present findings to both technical and non-technical audiences.

• Natural curiosity and a desire to learn—taking ownership of projects and crafting compelling data-driven narratives that inform strategic decisions.

• Eagerness to learn and become proficient in various platforms, including loyalty platforms, Customer Data Platforms (CDP), Google Analytics, and email management software.

• Ability to develop and execute customer surveys to gain direct feedback and capture new data points.

• Detail-oriented with a focus on delivering accurate, high-quality work.

• Collaborate with cross-functional teams—including Marketing, Revenue Management, Network Planning, Finance, and Loyalty—to align on strategies, share insights, and implement data-driven solutions.

• Present analysis and recommendations to leadership and cross-departmental teams, ensuring transparency and buy-in across the organization.

Preferred Requirements

• Internships or related coursework.

• Experience with or readiness to learn data visualization tools (e.g., Tableau, Power BI).

• Knowledge of or interest in learning Python or R for data analysis, automation, and statistical modeling.

• Familiarity with survey design and reporting.

• Understanding of customer segmentation and predictive modeling.

• Interest in the airline or travel industry.

Job Duties

• Design, draft, and report on surveys to provide critical insights into customer behavior and preferences.

• Analyze customer intelligence metrics, such as customer mix, booking behaviors, and loyalty trends.

• Develop and maintain SQL queries, data models, and visualizations using tools such as Excel, Tableau, and Python, leveraging each platform’s strengths for analysis, modeling, and reporting.

• Understand and refine complex customer intelligence models to ensure accuracy and actionable insights.

• Collaborate with Revenue Management, Route Planning, and Marketing teams to align customer insights with business strategies.

• Present findings and recommendations to stakeholders, including executive leadership.

• Develop expertise in various platforms, including loyalty platforms, Customer Data Platforms (CDP), Google Analytics, and email management software, to extract, analyze, and report on key data.

• Maintain a pulse on recent demand trends, historical booking patterns, and seasonal shifts to inform forward-looking insights.

• Adapt to urgent needs and shifting priorities, delivering high-quality insights and solutions under tight deadlines.

• Manage multiple projects simultaneously, ensuring timely and accurate completion of deliverables while maintaining attention to detail.

• Model Allegiant’s customer service standards in personal actions and when providing direction.

• Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team. 

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Flight Benefits

Paid vacation, holidays, and sick time