Customer Service Coordinator

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.

The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.

Location: 120 Deeds Dr. Dover, OH 44622

Hours: 9:00am - 5:30pm in-person

• Excellent interpersonal, verbal, and written communication skills.

• Proficient typing skills required.
• Organized with attention to detail.
• Ability to multitask.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Proficient in Microsoft Office Suite or related software.

Education/Experience:

• High School diploma or equivalent.
• Customer service experience preferred.
• Data entry experience preferred.
• Experience using ERP and CRM systems preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Duties/Responsibilities:

• Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
• Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
• Maintains accurate records of customer interactions and transactions.
• Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders.
• Coordinates shipments to ensure customer satisfaction.
• Prepares necessary reports for customer service department.
• Performs other related duties as assigned.

• Competitive wages and increases
• Paid time off that begins to accrue immediately
• Paid holidays
• Healthcare, dental, and vision insurance
• Clean, safe working conditions
• Climate controlled (72° year-round)
• Bonus incentive program
• 401k Plan with a generous company match
• Apprenticeship program
• Tuition assistance program