Cloud Support Engineer (362)

Want to get to the next step in your international career?

We can support you!

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.

One of our clients is a SaaS platform at the intersection of next-generation cloud cost management and FinOps.

The company ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real-time according to the customers’ business structures, lets customers view it at any level of time or resource granularity, and ultimately empowers them to make more informed business decisions.

Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.

Challenge

As a Customer Support Engineer, you will combine your technical expertise and passion for delivering exceptional customer experiences. You’ll work closely with customers to provide technical support, resolve inquiries, and guide them in connecting cost sources like AWS, GCP, Azure, MongoDB, Datadog, and Kubernetes to our client. Your day might include building and maintaining automation tools with Python, assisting customers in leveraging our client's APIs, and collaborating with engineering and product teams to enhance product functionality. You’ll also contribute to internal knowledge bases, ensuring customers and internal teams have the resources needed to succeed in a fast-paced, ever-evolving environment.

What you'll do

- Provide both internal and customer-facing technical support, resolving issues and inquiries in a timely and efficient manner;

- Become a product expert in connecting cost sources (AWS, GCP , Azure, MongoDB, Datadog, etc..) and Kubernetes to the client. Leverage this knowledge to help customers, improve documentation and the Product experience

- Help customers build scripts, and automation tools that leverage client APIs

- Develop and maintain scripts and automation tools using Python

- Stay updated on industry trends and best practices, continuously learning and evolving in a fast-paced environment

- Provide feedback to the product and engineering teams to improve product functionality and user experience.

- Create internal knowledge bases and training on common technical questions and issues.

In order to succeed in this position, you will need:

Mandatory skills

- Advanced/fluent English skills – Excellent written and verbal communication skills

- Strong proficiency as a technical support engineer, professional services engineer, or similar role

- Experience supporting a B2B SaaS application.

- Strong proficiency in AWS services, with hands-on experience in identity and access management. GCP and Azure proficiency is a plus.

- Demonstrated experience deploying and managing applications with Kubernetes, including EKS, GKE, and AKS.

- Proficiency in Python or Shell languages

- Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

- A continuous learner and critical thinker, with a passion for solving complex technical challenges.

- International travel may be required up to 10% of the time, depending on business needs.

- It must be okay with some overlap with the US East Coast time zone.

Nice to have

- You hold at least one AWS, GCP and/or Azure Certification

Perks and Benefits

As a Cloud Support Engineer at @Ubiminds, you:

• Are placed in a product-based company, with the same treatment as their full-time employees.

• Have our full back-office support, from career guidance to HR and concierge services.

• Enjoy our remote-first policy – we are a distributed team, after all.

• Get your own MacBook (none of that "bring your own device" stuff here).

• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!

• Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!

• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)

• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games

How our process works

• An initial general quick chat with a Tech Recruiter 

• Interview with Tech Recruiter (specific chat about the job opening)

• Client process (this may vary)

• Offer