Customer Service Associate - Remote Europe. 12 month FTC - Maternity Cover

Allurion Customer Service Associate

Maternity Cover – Europe Remote

12 Month Fixed Term Contract with possibility to be made permanent

Start: ASAP

We are looking for a smart and enthusiastic Allurion Customer Service Associate, based remotely in Europe, to help manage customer orders globally. Reporting to the Global Customer Service Manager.

Responsibilities

·       Obtain the orders from customers and match to distribution agreements and what is in the system for terms, pricing etc.

·       Investigates differences and coordinates with Sales, Operations, and Finance as required to resolve differences and process the orders.

·       Confirming purchase orders, checking for accuracy and inputting them into the ERP for processing; ensuring that orders are processed using the correct currency, order dates and other conditions.

·       Be the main point of contact for our Customers and Sales team for all order related support and issues

·       Report key success metrics

·       Suggest process improvement opportunities

·       Support ad-hoc Sales Operations and Customer Service needs

·       Basic customer service knowledge and customer satisfaction: order management process;

customer service department roles and responsibilities

·       Can create basic presentation on PPT, Excel

·       Can follow basic methodologies based on pre-existing work instruction (SAP, Klairy)

Requirements   

●       Confident and analytical mind, with outstanding written and verbal communication skills in English. Spanish, Arabic or other languages will be a strong asset.

●       +3y experience in Customer Service or Customer Support (software related)

●       Complete proficiency with Microsoft Office suite

●       Ability to manage process via Zendesk and prioritize work in order of commercial urgency.

●       Self-motivated, problem-solver, and proven ability to work in a fast-paced environment with a positive attitude

●       Can demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests

●       Rigorous, very detail-oriented, and proven track record of strong organizational skills with impeccable execution

●       Demonstrate clear, concise communication, and ability to communicate effectively verbally and in writing with all levels of the organization.

●       Experience working with internationally dispersed, remote teams; and with English as primary business language

●       Health innovation & industry enthusiast

●       Team player with a good sense of humor

What we offer  

●       An innovative and challenging experience in a fast-growing U.S. health-tech start-up

●       An opportunity to play an important role in a meaningful product that is changing people’s lives for the better

●       An international scope, granting the opportunity to work with multicultural partners

●       An enthusiastic and ambitious team that will support you and help you grow your skills