Client Account Representative - job 1 of 6

SharpContra - About Us

At SharpContra, we are a forward-thinking company based in Austin, TX, committed to delivering exceptional service and building lasting relationships with our clients. We specialize in providing innovative solutions and personalized support, ensuring our clients' success in an ever-evolving market. Our team is passionate about growth and collaboration, and we believe in creating opportunities for professional development. Join us and become part of a dynamic environment where your contributions are valued.

Job Description:
SharpContra is seeking a motivated and client-focused Client Account Representative to join our team. This role will be responsible for managing client accounts, providing excellent customer service, and ensuring the successful execution of projects and services. As a Client Account Representative, you will act as the primary point of contact for clients, helping to resolve issues, providing solutions, and building strong, long-term relationships.

Responsibilities:

• Serve as the main point of contact for client inquiries, concerns, and requests.

• Develop and maintain strong, professional relationships with clients.

• Ensure timely and effective communication with clients regarding project progress and deliverables.

• Coordinate with internal teams to address client needs and resolve issues.

• Monitor and manage account performance to ensure client satisfaction.

• Provide regular reports on account status and performance metrics.

• Identify opportunities to upsell services or products to existing clients.

• Assist with new client onboarding and ensure a smooth transition from sales to service.

• Stay up to date with industry trends and market developments to provide clients with relevant recommendations.

Qualifications:

• Proven experience in account management, customer service, or a related field.

• Strong communication skills, both written and verbal.

• Ability to build and maintain professional relationships.

• Excellent problem-solving and organizational skills.

• Self-motivated with a proactive attitude toward client needs.

• Ability to work independently and within a team.

• Familiarity with CRM software and project management tools.

• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits:

• Competitive salary ($55,000 - $60,000 annually).

• Opportunities for career growth and development.

• Health, dental, and vision insurance.

• Paid time off and holiday pay.

• Retirement savings plan with company contributions.

• A dynamic and supportive work environment.