Client Relationship Representative - job 1 of 2

About Us
At Nexmos Design, we are a leading design and technology company committed to delivering innovative solutions that transform businesses. Our team thrives on creativity, collaboration, and pushing the boundaries of design to help our clients stand out in a fast-paced digital world. Join us and be part of a company that fosters growth, development, and a dynamic work environment.

Job Description:
We are seeking a motivated and skilled Client Relationship Representative to join our team. This role involves building and maintaining strong relationships with clients, ensuring they receive outstanding service and support. The ideal candidate will have excellent communication skills and a passion for providing top-notch client service.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries and providing updates on project status.

• Develop and maintain long-term relationships with clients to ensure customer satisfaction and loyalty.

• Collaborate with internal teams to ensure client requirements are met and expectations exceeded.

• Track and manage client interactions, ensuring a seamless and efficient service experience.

• Provide regular feedback to management on client concerns and potential opportunities for service improvement.

• Participate in meetings to help strategize client solutions and project deliverables.

• Assist in the development of client proposals and service contracts.

Skills:

• Excellent communication and interpersonal skills.

• Strong organizational and time-management abilities.

• Ability to manage multiple client accounts simultaneously.

• Problem-solving and conflict-resolution skills.

• A proactive and positive attitude towards client needs.

• Familiarity with CRM software is a plus.

Benefits:

• Competitive salary with performance-based bonuses.

• Opportunities for career growth and development.

• Health and dental insurance.

• Paid time off and holidays.

• A collaborative and supportive work environment.

• Access to ongoing training and professional development programs.