Spanish Speaking Emergency Roadside Assistance Agent - Work From Home In Greece

Join Mercier Consultancy as a Spanish Speaking Emergency Roadside Assistance Agent, providing support from the comfort of your home in Greece! In this crucial role, you will assist Spanish-speaking customers facing vehicle emergencies, ensuring they receive timely help and guidance. Your expertise will play a key role in delivering exceptional service and peace of mind to our clients during challenging situations. If you are passionate about aiding others and seeking a home-based opportunity, we welcome your application!

Responsibilities

• Respond promptly to emergency calls from Spanish-speaking clients in need of roadside assistance.
• Assess the situation and offer clear instructions and support to clients requiring help.
• Coordinate with service providers to dispatch assistance promptly and efficiently.
• Maintain accurate records of all interactions and ensure appropriate follow-up actions.
• Provide empathetic and professional support to clients, prioritizing their needs and well-being.
• Stay updated on company services, policies, and changes in roadside assistance procedures.
• Collaborate with team members to optimize service processes and elevate customer satisfaction.

• Fluency in Spanish and English, with excellent verbal and written communication skills.
• Prior experience in customer service, particularly in emergency or support services.
• Strong problem-solving abilities and the capacity to maintain composure under pressure.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote work environment.
• Familiarity with automotive services and roadside assistance protocols is a plus.
• Flexibility in work hours, including willingness to work evenings and weekends as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...