Customer Service Assistant - job 1 of 4

About Us:
At Story Lane Box, we are dedicated to creating meaningful connections through personalized experiences. We offer a variety of subscription boxes designed to inspire creativity, fun, and learning. As a growing company, we value teamwork, innovation, and a passion for delivering excellent customer experiences. We are looking for a dedicated Customer Service Assistant to join our team and help us continue to provide exceptional service to our customers.

Job Description:
We are seeking a proactive and detail-oriented Customer Service Assistant to join our dynamic team in Scottsdale, AZ. In this role, you will be responsible for assisting with customer inquiries, providing support throughout the ordering process, and ensuring that each customer has a positive experience. Your role will be essential in maintaining customer satisfaction and supporting the success of our business.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.
• Assist customers with product orders, returns, exchanges, and billing inquiries.
• Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
• Provide accurate information about products, services, and order status.
• Maintain and update customer records in our system.
• Work closely with other departments to ensure timely resolution of customer issues.
• Identify and suggest process improvements to enhance the customer experience.

Skills & Qualifications:

• Strong communication skills (written and verbal).
• Excellent problem-solving abilities with a customer-first attitude.
• Detail-oriented with a commitment to accuracy.
• Ability to handle a variety of customer situations with professionalism and empathy.
• Previous customer service experience preferred but not required.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficiency in using customer service software and Microsoft Office.

Benefits:

• Competitive salary ranging from $44,000 to $57,000 per year.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and ongoing professional development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A supportive and positive work environment where your contributions are valued.