Customer Service Assistant - job 1 of 3

About Us
At Swift 7 Consultants, we are committed to providing innovative solutions to our clients while prioritizing exceptional customer care. Our team values collaboration, professional growth, and delivering unparalleled service in a dynamic and supportive work environment.

Job Description

We are looking for a motivated Customer Service Assistant to join our Philadelphia team. In this role, you will be the primary point of contact for customers, ensuring their needs are met promptly and professionally. Your focus will be on building relationships, resolving inquiries, and supporting the overall customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, or in person with professionalism and efficiency.
• Resolve customer concerns and issues, ensuring satisfaction at every interaction.
• Maintain accurate records of customer interactions and transactions.
• Assist with administrative tasks related to customer accounts and follow-ups.
• Collaborate with internal teams to provide timely and effective solutions.
• Stay updated on company products, services, and policies to offer accurate information.

Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software is a plus.
• A positive attitude and a customer-focused mindset.
• High school diploma or equivalent (Bachelor’s degree preferred but not required).

Benefits

• Competitive salary ranging from $44,000 to $56,000 per year.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and ongoing professional development programs.
• Supportive team environment with a focus on work-life balance.
• Health insurance and retirement plan options.