Customer Service Representative - job 1 of 11

About Us

At Captura Hall About US, we pride ourselves on delivering exceptional customer experiences and fostering a collaborative work environment. As a trusted leader in our industry, we are committed to innovation, growth, and building strong relationships with our clients and employees alike.

Job Description

We are seeking a dedicated and personable Customer Service Representative to join our team in Tampa, FL. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved promptly and professionally. This is an excellent opportunity for someone passionate about providing top-notch service and looking for career growth.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Address and resolve complaints in a timely and professional manner.
• Maintain accurate customer records in our database.
• Provide product and service information to customers effectively.
• Collaborate with team members to improve overall customer satisfaction.
• Assist with administrative tasks and other duties as assigned.

Skills & Qualifications

• High school diploma or equivalent (college degree preferred).
• Proven experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications (e.g., MS Office).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Benefits

• Competitive salary ranging from $34,000 to $44,000 per year.
• Opportunities for career growth and advancement.
• Comprehensive training and ongoing support.
• Friendly and supportive team environment.
• Paid time off and holiday benefits.